Now Hiring - The Retail Network - Luxury Sales Specialist in Palo Alto, CA

Full description of the position

We are partnering with an amazing client who has revolutionized the jewelry business through their social and environmental practices. They are growing aggressively and are seeking bright, motivated and polished individuals to provide memorable experiences in their "by appointment only" showrooms across the US including a beautiful location in Palo Alto, CA! Starting salary is $25/hour plus target bonus of 7k and comprehensive benefits. As a Sales Specialist, you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a schedule that includes weekends. This role is in-person at the Stanford Shopping Center and requires working full time (40 hours) from 10AM to 7PM. The schedule does include both weekend days. Sorry no exceptions! Two consecutive weekdays are your scheduled days off each week. What you'll do: * Guide customers to purchase via in-person and virtual appointments, creating memorable and personalized experiences for each customer. * Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets. * Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product. * Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. * Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options. * Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry. * Use our ERP system to manage your tasks and communicate cross-functionally. * Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. What You Have: * A passion for the customer. You don't just like to help - you go above and beyond to provide the best possible experience to each customer that comes through the door. * A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets. * It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment. * Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise. * Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together! Bonus Points if You Have: * A bachelor's degree or equivalent preferred * Experience with an ERP or CRM system * A passion for socially and environmentally responsible organizations and products What We Offer * Equity Compensation. You will play an important role in the growth and success of the company. RSU awards allow us all to share in these successes. * Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month! * 401k match. We know that saving for the future is important. That's why we offer a generous 401k match. * Generous PTO Policy. We know it's important to recharge and relax. You'll accrue up to 3 weeks of PTO in your first year. * Uncapped Sales Incentive Programs. Uncapped quarterly and annual bonuses, plus additional incentives for top sales reps. * Disability and Life insurance. 100% employer-paid. * Pre-Tax Commuter Benefits. * Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings. * Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling. * Giving Back and Volunteer Opportunities. In additional to our giving back programs, our teams support local initiatives and spend time together by volunteering. Job Type: Full-time Pay: From $25.00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift Ability to Commute: * Palo Alto, CA 94301 (Required) Ability to Relocate: * Palo Alto, CA 94301: Relocate before starting work (Required) Work Location: In person