Now Hiring - First Legal Network - Account Manager in Los Angeles, CA

Full description of the position

Position Summary: The Account Manager is responsible for ensuring client and customer needs are met and understood by each department in the company. Their duties include handling client complaints, finding solutions to any issues, and managing other departments to ensure clients are experiencing a positive client-company relationship * Job Duties: * Maintain existing Key Accounts (100-200 active accounts). * Actively develop New Business Opportunities in supporting businesses. * Visit and represent the company via phone, web, and personal client meetings. * Maintain all account and client details in the company CRM System. * Update Customer Details in company database systems. * Communicating with clients to ensure their needs are understood and addressed. * Building strong client relationships to maintain old business and acquire new customers. * Collaborating with various internal departments to ensure they fulfill all customer requests. * Resolving complaints and keeping track of all processes that pertain to the client's desires. * Acting as the client's representative in a firm to ensure that their demands are met with a focus on improving the customer experience. * Collecting and analyzing data concerning consumer behavior to understand changing needs. * Job Qualifications: * Bachelor's degree in business administration, marketing, or a related field * Minimum of 2 years' experience in business analysis or a related field * Excellent verbal and written communication skills * Proficient knowledge of MS Office and Salesforce, Gainsight * Represent the company at client-oriented social events. * Up-to-date understanding of the industry's consumer behavior * Strong analytical skills with experience in data analysis and reporting * Advanced motivational and negotiation skills * Schedule/Location: * Remote - Los Angeles, CA (requirement to be in the field) * Full Time - Monday-Friday 8:00am-5:00pm * Entry Level - Based on experience * About First Legal: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law. First Legal is the first truly comprehensive File Thru Trial solutions firm. With over 17 offices across the United States, First Legal has been serving thousands of law firms and corporations for more than 30 years across our six divisions - Court & Process, Depositions, Discovery, Records, Digital and Investigations. Our success comes through our company culture of innovation and trust, commitment to quality service, and depth of industry knowledge. Our mission is to be the most dependable and trusted business partner for our clients by serving every aspect of the litigation workflow. First Legal partners with our clients on a national basis to achieve the most efficient litigation solutions for the betterment of our clients.