Now Hiring - Jones Lang LaSalle Incorporated - Account Director in Wilmington, NC

Full description of the position

Major responsibilities: The Account Director is accountable for developing and implementing a strategic account plan which delights our clients and ensures a healthy long- term relationship. The Account Director anticipates client needs, delivers to outperform on key performance indicators and builds financial plans to exceed growth and profitability targets. The Account Director creates and manages high performing teams, which stay engaged and thriving. With an understanding of JLL's strategic initiatives, the Account Director can translate emerging thought leadership, products and services into viable client and business opportunities. * Primary responsibilities include: * Aligns with client on key priorities and executes a strategic account plan that delivers against those priorities * Communicates well at an executive level, but also deeply knowledgeable in operational detail and able to engage tactically as required. * Manages escalatory matters quickly and effectively * Ensures service delivery is high quality and exceeds client expectations * Anticipates needs, responds to client issues in an expedient and professional manner * Builds lasting relationships quickly * Building and Managing High Performing Teams * Hires, attracts and retains a team of top talent employees; improves team performance through regular coaching and feedback; provides recognition * Understands client's key business drivers; focuses the team to ensure those priorities are aligned with our deliverables * Embodies the firm's values and core behaviors of collaboration, integrity and excellence * Advances the firm's diversity and inclusion priorities by focusing on hiring, rotation and promotion * Identify and groom successor candidates to Account Director role * Achieving Financial Results * Develops the budget, manages to ensure plan is met or exceeded in growth and profitability * Retains all appropriate business lines and expands business beyond existing product lines or geographies * Develops compliance program to mitigate risk, ensures A/R is maintained within requirements * Drives the Sales Strategy & Contributes to the Growth of the Company * Proactively identifies areas to incorporate innovation into account operations * Proactively identifies opportunities for expansion and cross selling * Creates and delivers effective, executive level reporting * Proactively reaches out to other accounts to ensure leading practices are being delivered * Becomes internal reference for best in class service delivery * Recognizes opportunities for account growth, articulates the JLL value proposition and ensures best practice implementation across the delivery platform * Qualifications: * An expert in the corporate real estate industry, with track record of exceptional performance. * 8-10+ years of Real Estate industry experience preferred. * Advanced client relationship management skills and strong leadership presence * Bachelor's degree (BA/BS) from four-year college or university, MBA preferred