Now Hiring - Pilot Precision Products, LLC - Applications Engineer/Inside Sales in South Deerfield, MA

Full description of the position

Job Description Position: Applications Engineer/Inside Sales Job Type: Full-Time Classification: Salary, Exempt Schedule: Day Shift, Mon-Fri Reports to: Product Manager / Technical Support Pay Range: $62,400 - $85,000 General Purpose The Applications Engineer must have a high school diploma and/or three (3) years of equivalent job experience in a CNC manufacturing environment. Strong interpersonal, clerical, organizational, and typing/data entry skills are required as well as the ability to communicate effectively with all levels of personnel both in writing and verbally. Main Job Tasks and Responsibilities * Phone and email support; cutting tool applications support; engineering technical support - for sales, outside reps, distributors, and customers * Understand how to leverage CRMs, HubSpot experience is preferred * Some knowledge of cutting tools and how to use them * Process, manage, and follow up on Test tool requests for all requests * Create quotes for certain Brands that require more support * Support to the customer service team with sales order review and order entry * Limited travel - attending conferences and some on-site support with customers * Perform other related duties as required or directed Key Competencies * Good understanding and experience with all types of metal-cutting technology * Knowledge of operations of CNC controls such as Fanuc, Okuma & Siemens * Working understanding of Statistical Process Control (SPC) * Excellent data entry skills with a high degree of attention to detail * Effective verbal, listening, and written communication skills * Strong organizational skills. Prioritizes and plans work activities; Uses time efficiently. * Ability to work independently or as a team member * Ability to learn and adapt to new products, machinery, processes, and software * Customer Success - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Earns and keeps trust among our internal and external customers * Strong Work Ethic - Follows instructions, responds to management direction; Takes personal responsibility for own actions; and Keeps commitments * Judgment - Displays willingness to make decisions; Includes appropriate people in the decision-making process; Makes timely decisions Education and Experience * High School Diploma, Technical High School or College preferred with 3+ years related experience or an equivalent combination of education and experience * Knowledge of manufacturing principles, manufacturing standards, and compliance * Proficiency in MS Office applications and willingness to learn ERP & CRM systems * Familiarity with Epicor software a plus * Familiarity with HubSpot CRM a plus * Proven analytical, problem-solving, and decision-making skills * Customer service and negotiation skills * Ability to read and interpret drawings Job Type: Full-time Pay: $62,400.00 - $85,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Disability insurance * Flexible spending account * Health insurance * Life insurance * Paid time off * Tuition reimbursement * Vision insurance Compensation Package: * Bonus opportunities Schedule: * 8 hour shift * Day shift * Monday to Friday Ability to Commute: * South Deerfield, MA 01373 (Required) Ability to Relocate: * South Deerfield, MA 01373: Relocate before starting work (Required) Work Location: In person