Now Hiring - Connecticut Consulting Services LLC - Professional Services Call Center Agent in Wethersfield, CT

Full description of the position

We are currently hiring agents for a technology call center representative position for our technology company in Wethersfield, CT. Benefits: * High pay * Monthly and yearly recognition's * Company paid dinners * Company paid traveling * Weekly Pay * Mentorship and coaching * Unlimited performance bonuses * Unmatched team culture * No experience or degree required Duties and Responsibilities: - Answering phones from customers professionally and responding to customer inquiries and complaints. - Handling and resolving customer complaints regarding product sales to customer service problems. - Providing customers with the organization's service and product information. - Processing forms, orders, and applications requested by the customers. - Researching required information using available resources. - Routing inbound calls to the appropriate resources. - Following up complicated customer calls where required. - Completing call notes and call reports as necessary and updating them in the CRM. - Obtaining and evaluating all relevant data to handle complaints and inquiries. - Recording details of comments, inquiries, complaints, and actions taken. - Managing administration, communicating and coordinating with internal departments. - Other duties as assigned. Requirements: - Open availability: Monday through Friday. 8 a.m. to 5:55 p.m. - Experience in dealing with the public. - Excellent communication skills, including verbal with proper grammar. - Ability to work with others in a close manner. - Good computer skills. - Good multi-tasking skills. - Skills and Specifications - Technical expert in related computer applications. - Able to react effectively and calmly in emergencies. - Able to maintain customer confidentiality. Education: - High school diploma or equivalent. Job Type: Full-time Salary: $36,000.00 - $200,000 per year Benefits: * Paid time off * Company provided trips * Weekly, Monthly, and Yearly bonuses. Schedule: * 8 hour shift Supplemental pay types: * Bonus pay * Commission pay Ability to commute/relocate: * Wethersfield, CT 06109: Reliably commute or planning to relocate before starting work (Required) Experience: * Customer service: 1 year (Preferred) Job Type: Full-time Pay: $36,000.00 - $80,000.00 per year Benefits: * Paid time off Shift: * 8 hour shift Ability to Commute: * Wethersfield, CT 06109 (Preferred) Ability to Relocate: * Wethersfield, CT 06109: Relocate before starting work (Preferred) Work Location: In person