Now Hiring - Yard-Nique Inc - Landscape Account Manager in Wilmington, NC

Full description of the position

Yard-Nique, Inc. is a leading provider of landscape maintenance services, dedicated to delivering exceptional customer experiences and high-quality standards. We are seeking a dynamic and client-focused Landscape Account Manager to join our team. This role is pivotal in managing client relationships, overseeing maintenance crews, and ensuring that our services meet or exceed client expectations. If you are passionate about landscaping and customer service, Yard-Nique offers a collaborative and growth-oriented environment where your contributions will make a significant impact. Responsibilities * Build and maintain proactive communication and positive business relationships with all clients, property managers, HOAs, and other stakeholders to ensure retention in accordance with Yard-Nique standards. * Manage and understand maintenance contracts and execute maintenance production schedules to meet or exceed contract-specific expectations. * Proactively conduct property evaluations and client meetings to assess needs and client satisfaction; troubleshoot problems when necessary. Attend board meetings when requested. * Identify and provide enhancement ideas and solutions to customers; partner with the Sales team in identifying new opportunities. * Manage budget, reporting, and account billing according to established procedures; coordinate with internal partners to ensure resolution of issues. * Partner with the Project Manager on leadership to landscape maintenance crews comprised of 3-5 employees. Effectively utilize labor and other resources to adequately meet coverage plan requirements. * Administer all performance management tasks and activities, including the annual review process, providing ongoing feedback and coaching, on-the-job training, and administering discipline as needed. * Partner with HR and the Project Manager to ensure a positive employee experience from onboarding through exit. * Work collaboratively with peers and Yard-Nique senior leadership team on various projects and initiatives. Qualifications * AS or BS degree in Horticulture, Construction, Customer Relationship Management, or a related field. * Minimum 3-5 years of related experience. * Experience coaching and managing employees responsible for landscaping duties or other related industry labor. * Ability to effectively build positive working relationships with clients. * Must be able to lift 50 lbs. * Basic proficiency with Microsoft Outlook, Excel, and Word. * Demonstration of an unwavering commitment to safety. Competencies and Desired Characteristics * Adaptability and sound judgment when faced with multiple, competing priorities. * Ability to resolve problems with a strong sense of urgency and collaboration. * Excellent verbal and written communication skills. * Knowledge of landscape maintenance operations. * Strong customer service orientation. * Effective people management skills. * Collaboration and teamwork. * Business acumen. * Ethical conduct. Supervisory Responsibility This position has supervisory responsibility for maintenance production teams. Work Environment This position is exposed to a normal office environment and is occasionally subjected to weather, extreme, or hazardous conditions. Physical Demands This position handles office equipment and tools such as phones, copy and fax machines, computers, etc. Travel Daily travel between properties is expected. Out-of-town travel is expected no more than 5% in this position, generally for required training or meetings. EEO Statement Yard-Nique, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status. Yard-Nique hires and promotes individuals solely on the basis of their qualifications for the job and in accordance with applicable federal and state laws. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. * Benefits: * Company Issued Car * Company Issued Phone and Laptop * 401k matching, up to 4% (after 90 days of employment) * Health, Dental, Vision Insurance (eligible on the first of the month, following 30 days of employment) * Commission Eligible * $1,000 Sign on Bonus following 60 days of employment