Now Hiring - Signal Theory Inc. - Account Manager in Kansas City, MO

Full description of the position

The Account Manager at Signal Theory is responsible for building relationships with clients at various levels as well as helping to define strategies and lead tactical executions. The Account Manager reports to the Account Director and works directly with a client-centered team. The Account Manager will: * Build, maintain and grow positive relationships with clients by serving as the client's primary contact. * Lead communications with the client and team in an efficient, effective and collaborative manner. * Mitigate difficult client and internal conversations as necessary while keeping the relationship intact. * Possess superior knowledge and understanding of the client's industry, products, business and communication objectives, and competitive landscape, and distill knowledge to others on the team. * Lead the client through setting clear expectations in collaboration with the team. * Bring clients proactive ideas, initiatives and solutions to meet client business needs. * Collaborate with brand strategist(s) to translate ideas and insights into creative and tactical deliverables in collaboration with other team members. * Understand, utilize and engage all established processes and disciplines to deliver great work. * Develop project briefs in collaboration with agency strategy and clients. * Assist media managers in coordinating and placing print drops. * Review work based on project brief adherence, proper product mentions, mandatories, production specs, legal requirements, etc., with heightened attention to detail. Expectations * Respect deadlines and process while being open and flexible to new approaches. * Excel at presentation, verbal and written communication skills. * Possess a working knowledge of digital campaigns and projects. * Recognize opportunities to expand the solutions and support provided by Signal Theory to our clients in order to grow their business and ours. * Lead the team to outcomes in line with client objectives and strategies. * Recognize when to verbalize red flags associated with client communications or issues related to project budgets, timelines, accuracy or barriers to producing great work. * Be a team player that is willing to wear different hats depending on what's needed. Requirements * 3-6 years relevant or agency experience * Experience in media planning and buying is a plus, but not required * QSR or franchise experience is a plus, but not required * Demonstrates the values that guide us: curiosity, optimism and a purity of heart. HR Stuff Exceptional benefits include: * Access to online learning platforms to continue honing your craft * Up to $500 a year to put toward qualified wellness expenses, like your gym membership * After one year, we'll reimburse up to 50% of tuition costs for approved continuing education * After eight years, enjoy a 4-week paid sabbatical, plus a $750 reimbursement for international travel Of course, we also: * Are an equal opportunity employer * Provide health, dental and vision insurance * Offer salaries commensurate with experience * Offer both traditional and Roth 401k plans with employer matching