Now Hiring - Headwater Companies, LLC - Customer Service/Inside Sales in East Syracuse, NY

Full description of the position

Blake Equipment is part of the largest national wholesaler (a division of Headwater Companies [please apply online] ) in the United States, specializing in water equipment components for the residential, commercial, and irrigation systems installed by our customer, the professional contractor. (no homeowners). We are known in our local markets as having quality service, long term quality people, and only representing the top manufacturers in the industry. Headwater Companies is a Division of Franklin Electric, a publicly- traded company on the NASDAQ stock market under the symbol FELE. Join the Blake team where you are valued, treated well, and part of a respected, winning organization! GENERAL DESCRIPTION OF POSITION Responsible for implementing sales initiatives and strategies for an assigned group of customers or market category. Drives demand for company products and services by providing broad support to customers that includes professional- level assistance with purchases, information, and training on product offerings and functionality. DUTIES AND RESPONSIBILITIES * Provides professional-level support to customers on product information related to functionality, performance and price * Collects information and feedback from the customer related to requirements, concerns and/or complaints * As applicable manages the order process in a professional manner * Recommends product and service that effectively meet customer needs * Assists customers and other sales professionals with pricing requests * Provides accurate information for documenting customer orders * Applies advanced level product knowledge to assist customers * Accurately processes payments for purchases * Processes returns to include completing appropriate paperwork, exchanging merchandise and generating credit receipts as needed * Greets incoming customers in a professional and timely manner. * Answers incoming sales calls via telephone, written inquiries, and facsimile requests * Understands and supports established sales policies and procedures to provide proper and effective treatment to customers * Pulls orders, moves inventory, and receives orders from vendors; including loading and off-loading inventory * Performs other related duties as needed PHYSICAL ACTIVITIES While performing the functions of this job, the employee is: * Regularly required to sit and to talk or hear * Frequently required to use hands to finger, handle, or feel and to reach with hands and arms * Occasionally required to stand or walk and to climb or balance * Specific vision abilities required by this job include close vision * The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. The company will make reasonable accommodations to enable individuals with disabilities to perform the essential functions and expectations. Job Type: Full-time Pay: $22.00 - $25.00 per hour Benefits: * 401(k) * Dental insurance * Disability insurance * Health insurance * Paid time off * Vision insurance Shift: * Day shift Education: * High school or equivalent (Preferred) Experience: * Customer service: 1 year (Preferred) * Distribution sales: 1 year (Preferred) * Warehouse distribution: 1 year (Preferred) * irrigation, pumps, or water treatment: 1 year (Preferred) Work Location: In person