Now Hiring - NVP Warranty - Customer Acquisition Specialist/Inside Sales in Independence, OH

Full description of the position

Company Overview NVP Warranty is dedicated to being the premier service contract provider in the country. Our mission is to deliver the highest level of service in the industry, consistently exceeding the expectations of our dealers and customers. Founded by industry professionals, we understand your specific needs and provide reliable protection for you and your vehicle. Job Summary The Customer Acquisition Specialist will be a key contact between our company and its current & potential customers. This position involves contacting new potential clients, setting appointments, business referrals, and working closely with outside sales representatives to provide a pathway to dealership contracts. Must be very energetic, well-spoken, have an ability to get commitments based on interest, and eager to increase revenue. This position is eligible for quarterly bonuses. ESSENTIAL RESPONSIBILITIES * Setting appointments for outside Territory Managers * Activations/Reactivations of customer contracts * Consistently meet set activity metrics * Consistently manage large amounts of outbound and inbound calls * Follow set communication talk tracks when handling different topics * Identify dealership needs, clarify information, and clearly communicate important next steps * Quickly build rapport and engage customers on the phone * Attend and actively participate in individual and team training * Meet all company assigned goals * Perform other duties as assigned WORK EXPERIENCE AND SKILLS * Setting appointments for outside Territory Managers * Activations/Reactivations of customer contracts * Consistently meet set activity metrics * Consistently manage large amounts of outbound and inbound calls * Follow set communication talk tracks when handling different topics Identify dealership needs, clarify information, and clearly communicate important next steps * Quickly build rapport and engage customers on the phone * Attend and actively participate in individual and team training * Meet all company assigned goals PHYSICAL REQUIREMENTS * Must be comfortable sitting at a desk and working on a computer * Must be able to lift 15 pounds at times If you are passionate about providing outstanding customer service and want to be part of a team that values excellence, we invite you to apply today at NVP Warranty! Job Type: Full-time Pay: $20.00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift Application Question(s): * Do you have at least one year of outbound calling experience? Work Location: In person