Now Hiring - TheMasonGroup LLC - Customer Service, Product Sales in Eatontown, NJ

Full description of the position

Position: Client Relations Manager - Health & Wellness Location: On-site (New Jersey) with flexible remote options Industry: B2B - Personal Care, Health & Wellness Job Type: Full-Time About Us: We're a fast-growing wholesale distributor of premium personal care products, serving a diverse global client base across the health and wellness industry. Our mission is to deliver quality, innovation, and top-tier service--and we're looking for a Client Relations Manager who's passionate about helping businesses grow in the wellness space. About the Role: As our Client Relations Manager , you'll be the primary liaison for B2B clients--strengthening relationships, supporting product engagement, and driving strategic sales growth. You'll also manage eCommerce workflows, contribute to sales initiatives, and serve as a trusted product resource. Key Responsibilities: * Act as the main point of contact for B2B accounts, ensuring client satisfaction, retention, and engagement * Oversee eCommerce operations, streamlining digital processes to support online sales * Support strategic sales initiatives--no cold calling, just impactful relationship-building * Provide expert product guidance to help clients select solutions tailored to their needs * Collaborate with sales and marketing teams to align efforts and execute campaigns * Analyze customer feedback and sales data to inform service enhancements and growth strategies * Deliver product education to clients and internal team members, highlighting features, benefits, and positioning Qualifications: * Experience in client relations, account management, B2B sales, or customer success * Industry knowledge in one or more of the following preferred: Skincare, Health & Wellness, Nutrition, Personal Care, Medical Aesthetics, Med Spas, Pharmaceuticals, Nutraceuticals, Fitness, Dermatology, Biotechnology, Healthcare, Spa & Wellness, Medical Devices * Experience with product training or education is a plus * Familiarity with CRM systems and eCommerce platforms is helpful What You Bring: * A customer-first mindset with strong communication and relationship-building skills * Highly organized and proactive with excellent follow-through * Ability to manage multiple tasks in a fast-paced, team-driven environment * Genuine interest in the wellness and personal care industry * Comfortable with light physical activity and adaptable to varied work environments (e.g., warehouse, showroom) Why Join Us? * Be part of a mission-driven, growth-focused company * Work in a supportive, collaborative culture with room for advancement * Enjoy a mix of on-site structure and remote flexibility * Play a key role in shaping client experiences and company success What we offer: * A dynamic, flexible culture, that promotes collaboration and professional/ personal growth of each team member * To be a part of a well-established team that values hard work, innovation & knows the value of its people * Coaching and mentoring, helping team members realize their potential, aiding in defining goals and executing them * We have an aggressive growth strategy, making way for ample advancement opportunities to transition into operations and/or direct management * Competitive base package * Continuous training - we are firm believers that a strong, knowledgeable, well-trained staff is the reason we are at the top of our field, having continued success * Competitive health-care package Our goal as leaders is to provide value, value to our clients, vendors and more importantly to our team - YOU! Looking forward to getting to know you... We are, and work with clients that are equal opportunity employers and considers all applicants for positions without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected status. Job Type: Full-time Pay: $60,000.00 - $80,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * Monday to Friday Ability to Commute: * Eatontown, NJ 07724 (Required) Work Location: In person