Now Hiring - Fireside21 - Account Coordinator in Washington, DC

Full description of the position

Company Description Fireside21 is a software company that allows constituents and Members of Congress to communicate. Simpler. Faster. Better. Just as President Franklin D. Roosevelt connected with individual citizens via radio through his "Fireside chat" broadcasts, we believe politicians in the 21st century can similarly build close relationships with constituents using the latest technologies and strategies. Hence the name Fireside21. Founded by former congressional staffers, Fireside21 creates easy-to-use Web- based tools that help legislators keep in close contact with their constituents. We produce attractive, highly functional Web sites and a CRM to help manage the overwhelming volume of constituent letters, emails and requests that are sent to elected officials. Our products are straightforward, intuitive and user-friendly. * Job Description An Account Coordinator at Fireside21 delivers exceptional client service to Fireside21 customers. Successful Account Coordinators have both a love of technology and a drive to make people happy. What 's a typical day like in this role? Here's some of what to expect: * You'll be troubleshooting with clients by phone, in live chat or over email. * You'll work with our software developers to communicate client needs. * You'll use your creativity to problem solve. * You'll do what it takes to support the core function of Congress - to hear from and respond to the people of their District whom they represent. * You'll assist clients in setting up live events to engage constituents. * And you'll train customers, as well as providing tips and best practices, to ensure they super-charge their efficiency and get the most out of our software. Qualifications * Here are some things that describe people who will excel in this position. Does this sound like you? * I thrive on making clients happy. I'm a "people-person", I'm generally upbeat and can put on a happy face even in challenging situations. * I love technology. I'm not necessarily an expert, but I love learning and am comfortable with new technologies. I'm not afraid to troubleshoot. * I like learning about how Congress works. And I want to help Members of Congress meet their constituent relations needs. * I have high standards for professional communication and always try to build the strongest possible bond with clients whether on the phone, in person, or via online chats. * I am an independent problem solver and good at teaching myself how things work (especially software). * I have super-strong organizational skills and attention to detail. Some people think I over do it, but I think it is essential when managing competing priorities. * I want to collaborate with a high-performing team in a fast-paced environment. Why You Will Love Fireside21 We have a fun, casual and collaborative work environment where we successfully manage over 175 clients in the House of Representatives (that's nearly 1/2 of the House!). Our beautiful office is in the heart of the city, just blocks from the Capital One Center. We've got the best of both worlds: we're a well- established company that has stayed true to our start-up roots. That means that we have structure like great benefits, while at the same time there's an exciting vibe as a growing company that solves big challenges and seeks new opportunities for our customers. If this job and our culture sound like what you're looking for in your next move, we'd love to hear from you! Piqued Your Interest? We hope so and would love to hear more about you. Because we're a fun and creative environment, please don't send us a standard cover letter. Please demonstrate your creativity or software savvy by telling us about the things you love to do. Explain why you want to be a part of our team. * Additional Information Fireside21 is an Equal Opportunity Employer