Now Hiring - Totex manufacture Inc - Account Management in Torrance, CA

Full description of the position

The Account Management associate will work with clients to facilitate our battery and related product sales orders from initial orders to delivery. The Inside Sales Coordinator will monitor customer orders for on-time delivery and customer satisfaction. Responsibilities: * Effectively use a corporate ERP system, spreadsheets, and word-processing software to prepare statistical and written reports for management. * Competently analyze applicable data to prioritize customer needs and make appropriate recommendations. * Communicate regularly with customers, superiors, and peers in a variety of requests or questions. Follow up and respond to any requests or questions within a timely manner. * Oversee the timely processing of the customer's orders with the production, material teams or as needed in order to maintain on time deliveries. * Assist Account Manager to monitor monthly projections and order status. * Familiarization with all applicable Company Operating Procedures related to Account Management's role * Received and record Customer's compliment or complaints per our process. For complaints, need to follow up with related teams until the complaints has closed. * Prepare survey for annual Customer Satisfaction Qualifications: * Effective organizational skills and detailed oriented. * Able to work independently. * Basic computer skills in using Outlook, Word, and Excel. * A college degree is preferred but not required. * Being bilingual (English / Chinese) is a plus but not required. Benefits: We recognize people as our most valuable asset. Our highly competitive salary and benefits package includes: * Annual Salary: $65-68K DOE * 401K plan * Medical insurance * Paid Company Holidays and Vacations * Bonus program (depends on employee and company performance)