Now Hiring - Suntree Senior Living Management LLC - ADMISSIONS AND SALES COORDINATOR in Melbourne, FL

Full description of the position

Job Title: Admissions & Sales Coordinator * Department:* Sales and Marketing * Reports To:* Director of Sales & Marketing * FLSA Status:* Non Exempt * Supervises:* N/A * POSITION SUMMARY The Admissions Coordinator is responsible for supporting and assisting the Director of Sales and Marketing (DOSM) with effective planning of move ins, move outs, in-house transfers, and other sales and marketing activities. Must be friendly, attentive, and caring while helping residents and families feel welcomed to the community. The Admission Coordinator will also have great computer skills, be a fast learner and be familiar with CRM programs. * ESSENTIAL DUTIES AND RESPONSIBILITIES * Provides administrative support * Possesses and maintains a strong knowledge of the community, its benefits, and the services provided * Answers inquiry calls when the Director of Sales and Marketing (DOSM) is not available * Completes inquiry sheet and schedules appointment for DOSM * Supports marketing team by assisting with walk-in tours (when DOSM is not available), telephone inquiries, hosting functions, and community outreach, as directed by the DOSM * Inspects community tour path and the model to ensure cleanliness and that community is ready for visits and tours * Completes website updates, marketing email campaigns, and social media posts as requested by DOSM * Prepares online or in-person moving packages for future residents * Develops a close relationship with all families and new residents by meeting in person and by conducting personable calls before, during, and after admission * Coordinates the new resident assessment with nursing and ensures 1823 form is completed and signed by the resident's physician * Ensures all state-mandated paperwork and forms are completed before the financial move-in date * Organizes new resident business file and deliver to the business office * Assists incoming residents with all facets of transition and move to the community * Assists the resident and their family with the transition process through ongoing communication, sensitivity, and reassurance during the first 30 days of admission * Communicates incoming resident's special needs or requirements to the Director of Nursing and other departments * Manages resident's Ambassador Program by scheduling meetings and assigning Ambassadors tasks * Coordinates the refurbishing, cleaning, and inspection of units before move-in and after move-out with the Supervisor of Maintenance and Housekeeping * Supports marketing efforts such as in-house events, presentations, and other external events * Available to work weekends, as needed * Helps organize marketing storage and supplies * Re-order collateral and supplies as needed * Attends and completes all required training, in-service, and staff meetings * Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices. * Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers * Adheres to all policies and procedures of Chateau Madeleine Senior Living & Memory care * Other duties as assigned * QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must have a valid driver's license and private vehicle to use for business. * Educational Requirements and Experience * The ideal candidate will have one year of sales and administrative experience with a proven track record in senior living settings preferred * Minimum high school diploma required; some colleges preferred Knowledge, Skills, and Abilities Communication Skills * Ability to communicate effectively (verbally & written) * Ability to create routine reports and correspondences * Ability to speak effectively to families and residents Mathematical Skills * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals * Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs Cognitive Demands * Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form * Ability to deal with problems involving several concrete variables in standardized situations Computer Skills * Ability to use Microsoft Windows, including Word and Excel. Ability to use email, social media, and Internet Competencies * Must demonstrate an interest in working with the senior population * Interacts with guests, residents, and team members in a courteous and friendly manner * Exceptional customer service skills * Detail-oriented and excellent organizational and follow-through skills * Ability to work independently with little to no day-to-day supervision * Ability to work a flexible schedule, including weekends as needed * Balances team and individual responsibilities