Now Hiring - Covenir BPO - Customer Support Specialist in Worcester, MA

Full description of the position

Job Summary: We are growing and hiring Customer Service Representatives to manage incoming customer queries and field questions regarding policy information. You will also process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be high energy, customer centric, have a friendly demeanor, display empathy, patience and have experience working in the insurance industry, call center and proficient in computers. REMOTE OPPORTUNITY with multiple shift opportunities. Job Description: We Are : Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing. You Are: Someone with a few years of call center/customer service/office support experience or someone with a lot of experience looking to make a career change. You enjoy working a flexible schedule in a team environment around a lot of great people. You need a fast-paced environment where no two days are the same and you understand how to be the face/voice of a company. Responsibilities Include: * Work with our insurance provider clients and deliver great overall customer service * Take in a high volume of calls, communicate via email and letters as appropriate * Document all client communication across several platforms * Be the point person for our clients as well as their customers Qualifications: * 2+ years of customer service experience in a call-center environment * Demonstrated communication, organizational and interpersonal skills * Intermediate proficiency in Microsoft Office * Strong independent problem solving and analytical skills Preferred Qualifications: * 4+ years of insurance experience (insurance agent license a plus!) * Bilingual (Spanish/English) * Associates Degree Things to know: * Rotating schedule includes hours between 11:30am-8:00pm Monday through Friday with mandatory Saturday 9:00am-6:00pm * Open concept work environment * Light to moderate noise activity * Paid training Worker Type: Number of Openings: 0