Now Hiring - S R International Inc. - Professional Services Call Center Agent (Tax/finance/banking/insurance/telecommunications) in Phoenix, AZ

Full description of the position

MUST HAVES: * Candidates MUST be located within 1 hour of Phoenix or Tucson. * Candidates must be able to attend 1st day orientation in person. * Must have the ability to work a flexible schedule as dictated by business needs within operating hours 7:45am to 5:15pm, Monday through Friday. * Training is an intensive 3 weeks from 8:30am to 5pm. * Spanish-speaking SOAZ - Posting ID # 5103 -AZDOR - Call Center Agent (100% Remote) Description Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests. Responsibilities: * Answering incoming phone calls in a fast-paced environment * Resolving Tier 1 level issues * Reviewing taxpayer accounts * Verifying, gathering and simultaneously updating key information * Educating taxpayers of online resources and current tax policies * Submitting requests for payment arrangements * Documenting actions taken into multiple systems * Participating in all team engagement activities * Meeting performance expectations Skills Required: * Strong ability to multitask * Basic use of Microsoft Word, Excel and Google Workspace * Basic math skills are required - addition, subtraction, multiplication and division. * Communicate well both in writing and verbally * Great interpersonal skills * Retain knowledge easily * Creative in problem solving * Goal oriented * Organized Experience Required: * Previous two positions should each be at least one consecutive year in a fast-paced call * center. * National call centers in industries such as finance/banking, insurance, * telecommunications (not technical support) Experience Preferred: Experience with participating in process improvement activities Education Required: High school diploma or equivalent Education Preferred: Associate's degree or higher