Now Hiring - The Computer Warriors, Inc - Customer Service and Sales Representative in Wilmington, NC

Full description of the position

Ideal for a candidate passionate about technology and customer service, who enjoys building meaningful relationships and seeking growth in a dynamic field. Schedule: 40 hours per week, M-F 9:00 AM - 6:00 PM. Occasional Saturday shifts from 10:00 AM - 2:00 PM. Saturday shifts are rotational, typically 2 Saturdays on, 4 Saturdays off. If you work on a Saturday, you will be given a half-day off during the week. Compensation: $13/hour Base + Performance Bonus Sales Representatives who consistently meet performance goals typically earn an additional $3-$4 per hour, bringing your total hourly rate to $16-$17. Location: Wilmington, NC At Computer Warriors, we are dedicated to providing exceptional residential and small office IT support. Our committed team of professionals strives for continuous improvement, operating repair centers in Jacksonville and Wilmington. Our mission is to alleviate our clients' technical difficulties through innovative solutions and technology education, keeping them seamlessly connected to their world. We believe strongly in growth and advancement. From a modest staff, we have grown into a multi-location enterprise with over 12 full-time employees. We continuously seek to collaborate with the best talent in the area, driving constant improvement in our company. Our Application Process * Apply online * Respond to the initial email we send you within 24 hours of delivery. (Pay Attention: There are 4 questions that need to be answered.) * Virtual Screening interview (approximately 15 minutes) * Skills test (approximately 30-50 minutes to complete) * In-Person Deep Dive interview (approximately 1.5 hours) * Team Shadow Day "Experience a Day in the Life with Us" (3 hours) Computer Warriors Core Values: * Extreme Ownership: We take responsibility up and down the chain of command, accepting full accountability for our actions (or lack of action). We avoid blaming others, making excuses, or living in denial. * Constant & Never-Ending Improvement and Development: We strive to continually improve ourselves, both personally and professionally. We believe that if you aren't growing, you're dying. We must continue to improve in all that we do and become better every day. * Outstanding Customer Service: We focus on proactive communication, meeting our deadlines, and following through exceptionally. We work with integrity and do what we say we will. When we fail to deliver, we go above and beyond to make it right. * Create and Add More Value Than Anyone Else in Our Industry: We focus on the value delivered, continually improving our offerings, delivering services at competitive prices, and ensuring that our clients are better protected and better served than they can be anywhere else. This also means we never stop finding ways to improve the quality of our clients' systems and lives. * Growth and Profitability for the Sake of Our Employees, Their Families, Our Community, and the World: Without profit, there is no life in a business. Revenue is vanity; profit is sanity. With profit, we can change lives, improve, grow, and fulfill our mission. Without it, no matter how good we are, we will not survive to help anyone. Growth Opportunities - Where Could You Be in the Next Year or Two (or Three!) As an Entry-Level Sales Representative , you'll start by developing your understanding of our products, services, and customer needs. Your first year will focus on building relationships, mastering sales techniques, and becoming an expert in recommending repair solutions, protection plans, and device upgrades. During this time, you'll also have the opportunity to earn company-sponsored certifications (such as CompTIA IT Fundamentals and A+ Certification), which will strengthen your technical knowledge and ability to guide customers effectively. If you're passionate about technology, after one year in the role, you may become eligible to transition into a technical position--if you demonstrate strong competency in your current role and if a position is available. For those looking to maximize earnings and expand their expertise , there's also a path into B2B sales , where you'll work directly with small businesses to propose service agreements, managed IT solutions, and larger- scale projects. This advanced role offers higher commission potential and the chance to manage long-term business relationships. Whether you see yourself growing into a technical role or advancing in high- value sales , this position provides a dynamic career path with no cap on potential earnings and plenty of room to develop your skills and expertise. Ideal Candidate Characteristics * Customer Relationship Management: Skilled at building and maintaining strong client relationships, ensuring a positive experience from first contact to service completion. * Sales Expertise: Confident in identifying customer needs, recommending tailored solutions, and closing sales. Able to promote upgrades, protection plans, and accessories to enhance the customer experience. * Goal-Oriented & Performance-Driven: Motivated to achieve and exceed sales targets, consistently delivering results that contribute to business growth. * Exceptional Communication & Networking: Strong verbal and written communication skills for engaging customers, conducting referral visits, and networking with local businesses to expand the company's reach. * Client Prospecting: Proficient in following up with current and past customers to recommend relevant upgrades and replacements, ensuring they get the best long-term value from their devices. * Problem-Solving & Conflict Resolution: Capable of quickly identifying and addressing customer concerns, de-escalating issues, and maintaining customer satisfaction. * Operational Excellence: Organized and efficient in managing store operations, ensuring a clean and professional retail environment while handling financial tasks such as cash deposits with accuracy. * Adaptability & Initiative: Eager to learn, grow, and keep up with evolving sales techniques, products, and customer service strategies. * Team Collaboration: Thrives in a team setting, contributing to a supportive and high-performance work environment. Requirements: * Education: High School Diploma or GED * Experience: At least 1 year of customer service and/or sales experience (retail preferred) * Valid Driver 's License: Reliable transportation for potential offsite sales opportunities * Independent & Self-Driven: Able to manage tasks efficiently without constant supervision We encourage applicants with a strong background in sales, particularly retail sales, to apply. If you're excited about technology, customer service, and earning commission-based rewards, this role could be the perfect fit for you! As a Sales Representative, you'll be responsible for: * Convert Inquiries into Sales - Engage potential customers over the phone and in person, effectively communicating pricing, services, and solutions to turn inquiries into paying customers. * Recommend Tailored Solutions - Sell appropriate products and services, such as screen protectors, protection plans, solid-state drives, RAM upgrades, and onsite services, to enhance the customer experience. * Conduct Follow-Ups - Reach out to customers who submitted a quote request, answer questions, address concerns, and close sales. * Manage Customer Check-Ins & Check-Outs - Ensure a smooth, professional experience when customers drop off or pick up their devices. * Resolve Customer Concerns - Identify and resolve customer issues, de-escalating complaints while maintaining service integrity and customer loyalty. * Client Prospecting & Outreach - Proactively follow up with past and existing customers to promote upgrades, replacements, and additional services that improve device performance. * B2B Sales Growth (as you advance) - Build relationships with small businesses, propose service agreements and IT projects, and expand commission opportunities. * Maintain an Organized Store Environment - Keep the retail space clean, welcoming, and professional at all times to enhance the customer experience. * Manage Retail Inventory - Track, order, and maintain stock of products and accessories to meet customer demand and ensure smooth operations. * Develop Sales & Technical Expertise - Gain hands-on experience with technology and customer service, positioning yourself for long-term career growth. * Perform Additional Duties as Needed - Take on other responsibilities as assigned to support team success and business growth. Benefits * 401(k) plan with employer match * 7 paid holidays annually * 10 vacation/personal leave days annually (15 days after 3 years) * Regular team-building activities * Employee discounts on our products and services * Opportunity for growth and advancement Our Application Process * Apply online * Respond to the initial email we send you within 24 hours of delivery. (Pay Attention: There are 4 questions that need to be answered.) * Virtual Screening interview (approximately 15 minutes) * Skills test (approximately 30-50 minutes to complete) * In-Person Deep Dive interview (approximately 1.5 hours) * Team Shadow Day "Experience a Day in the Life with Us" (3 hours)