Now Hiring - Vic Canever Chevrolet, Inc - Professional Services Assistant BDC Manager/ Team Lead in Fenton, MI

Full description of the position

Assistant BDC Manager / Team Leader - Vic Canever Chevrolet Role Overview Manage the Business Development Center (BDC) team responsible for inbound/outbound communications and lead generation for our Chevrolet dealership. Oversee daily operations, staff performance, and process improvement to drive sales opportunities. Key Responsibilities * Lead a team of BDC representatives through coaching, training, and performance management * Track, analyze, and report on key metrics including call volume, appointment rates, and conversion statistics * Ensure high-quality customer interactions across all communication channels * Collaborate with sales and marketing departments to align strategies * Implement and optimize CRM utilization for lead management Requirements * Must be able to show documented growth in current BD or sales role * Proven leadership abilities and excellent communication skills * Strong analytical capabilities and results-oriented mindset * Proficiency with automotive CRM systems and digital tools Job Type: Full-time Pay: Up to $85,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Health savings account * Life insurance * Opportunities for advancement * Paid time off * Parental leave * Vision insurance Schedule: * 8 hour shift * Monday to Friday * Weekends as needed Supplemental Pay: * Commission pay * Monthly bonus Experience: * Automotive retail: 5 years (Required) Ability to Commute: * Fenton, MI 48430 (Required) Ability to Relocate: * Fenton, MI 48430: Relocate before starting work (Required) Work Location: In person