Now Hiring - Freeman Landscape - Account Manager in Wilmington, NC

Full description of the position

Freeman Landscape Inc., a distinguished landscape and irrigation company in eastern North Carolina, is seeking a dedicated Account Manager to join our team. This role is pivotal in maintaining and enhancing client relationships, ensuring service excellence, and driving account growth. As a certified Minority Business Enterprise (MBE) and Woman-Owned Business Enterprise (WBE), we pride ourselves on our commitment to diversity and quality service. Located in the vibrant Wilmington area, our company offers a unique opportunity to work in a community that blends historic charm with modern amenities. Responsibilities * Serve as the primary point of contact for an assigned portfolio of maintenance accounts, ensuring client satisfaction and retention. * Conduct regular site visits and communicate with clients to address concerns, provide updates, and propose enhancements or additional services. * Build strong relationships with clients to identify opportunities for upselling and account growth. * Collaborate with the Maintenance Director to establish goals and ensure alignment with company objectives. * Work closely with operations managers and maintenance supervisors to ensure services are executed to client specifications and company standards. * Monitor the progress and quality of work across accounts, addressing any issues or inefficiencies. * Develop and oversee maintenance schedules for assigned accounts, ensuring timely completion of services. * Prepare and manage budgets for accounts, tracking costs, and ensuring profitability. * Conduct site inspections to ensure landscapes meet client expectations and company quality standards. * Maintain accurate records of account activity in Aspire, including client interactions, schedules, and sales pipelines. * Provide regular reports to the Maintenance Director on account performance, client satisfaction, and revenue generation. Qualifications * 5+ years of experience in landscaping, account management, or a related field, with a focus on client relationships and team coordination. * Bachelor's degree in Horticulture, Landscape Management, related field, or equivalent experience preferred. * Proven ability to manage multiple accounts simultaneously and prioritize tasks effectively. * Proficiency in budgeting, scheduling, and project management software. * Knowledge of horticultural practices, maintenance equipment, and safety standards. * Strong communication and interpersonal skills, with the ability to build and maintain client relationships. * Proficient in Microsoft 365 or equivalent programs, previous experience in Aspire is a plus. Benefits * Competitive salary based on experience and qualifications. * Opportunities for professional development and career advancement. * Comprehensive health and wellness benefits. * Paid time off and holidays. * Supportive and inclusive work environment.