Now Hiring - Integrated Health Systems - Account Manager, Senior Care MSP in Overland Park, KS

Full description of the position

SUMMARY: This position is responsible for serving as the primary point of contact for clients, ensuring seamless service delivery, satisfaction, and long-term relationships; understanding client needs; coordinating internal resources; driving growth opportunities while maintaining a high level of customer engagement and support. DUTIES AND RESPONSIBILITIES: * Client Relationship Management: * Serves as the primary point of contact for assigned clients; fosters strong, long-term relationships built on trust and responsiveness; & understands the client's culture, portfolio, and growth strategy. Account Oversight: * Proactively manages client accounts, ensures seamless service delivery. * Addresses any issues or concerns promptly. Technology Consultation: * Works alongside Client Technical Lead to understand clients' IT needs in the senior care sector. * Provides guidance on solutions that align with their operational and compliance requirements, through Technical Business Reviews and recurring Meetings. Collaboration with Internal Teams: * Works closely with technical deployment, and support teams to ensure clients receive timely and effective solutions. Contract Management: * Assists with contract renewals, service agreements. * Ensures clients remain informed about their agreements and service scope. Customer Advocacy: * Represents the voice of the client internally, ensuring their needs are considered in service and product developments. Problem Resolution: * Addresses and escalates client issues and ensures swift resolutions to maintain satisfaction and operational continuity. Sales Growth & Upselling: * Identifies opportunities to expand services within existing accounts. * Supports revenue growth through our Stack Solutions and upselling opportunities through projects and a la carte options. Reporting & Documentation: * Maintains accurate records of client interactions, service requests, sales opportunities, and forecasts in CRM tools like Autotask, KEAP, Smartsheet and others. Training & Education: * Helps clients understand and maximize the value of Integrated Health Systems' offerings through periodic check-ins, webinars, and resource sharing. * Attends industry trade shows and performs client onsite visits. Client Retention & Renewals: * Drives client satisfaction and retention efforts through proactive engagement and value-driven communication. * Performs other related duties as assigned by management. Travel: * Occasionally requires travel for business-related events and activities including visiting clients. SUPERVISORY RESPONSIBILITIES: * This job has no supervisory responsibilities. QUALIFICATIONS: * Bachelor's degree in Business Administration (BBA), Information Technology, or a related field (strongly recommended). * Computer skills required: * Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); and CRM tools (e.g., Autotask, KEAP). * Other skills required : * Minimum of 5 years of experience in sales and account management, preferably in IT services, healthcare technology, or related industry. * Proficiency in Microsoft Excel, Outlook, PowerPoint, and CRM tools (e.g., Autotask, KEAP). * Experience with Canva for creating client-facing presentations and marketing materials. * Familiarity with IT solutions, cybersecurity, cloud services, and compliance requirements in the senior care sector is a plus. * Strong Communication & Negotiation Skills; ability to present solutions, negotiate contracts, and maintain client engagement effectively. * Project Management & Organization: ability to manage multiple accounts, prioritize tasks, and ensure timely follow-ups. * Well-developed negotiation, project, and account management skills. * Working knowledge of industry product information * Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization. * Demonstrated ability to create sales results and sell services in a complex environment. * Expertise in expanding senior level management at large customers. * Excellent written and verbal communication skills. * Excellent problem resolution and consultative sales skills. * Capability to meet or exceed sale targets. * Ability to work independently and as a member of various teams and committees. * Commitment to excellence and high standards. * Strong organizational, problem-solving, and analytical skills * Ability to manage priorities and workflow. * Creative, flexible, and innovative team player. * Acute attention to detail. * Proven ability to handle multiple projects and meet deadlines. * Strong interpersonal skills. * Ability to deal effectively with a variety of individuals at all organizational levels. * Good judgment with the ability to make timely and sound decisions. * Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups. * Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. COMPETENCIES: * Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. * Attention to Detail - Ensures accuracy in documentation, contracts, and client interactions. * Business & Sales Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. *Collaboration & Teamwork *- Works effectively with internal teams to ensure seamless service delivery and client satisfaction. * Communication Skills - Excellent verbal and written communication, with the ability to explain technical solutions in a clear and compelling manner. * Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. * Customer-Centric Mindset - Strong ability to build and maintain client relationships with a focus on delivering value and excellent service. * Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. * Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. * Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. * Technical Acumen - Understanding of IT services, cybersecurity, and cloud solutions, especially in the senior care sector. PHYSICAL DEMANDS AND WORK ENVIRONMENT: * Occasionally required to stand. * Occasionally required to walk. * Continually required to sit. * Continually required to utilize hand and finger dexterity. * Continually required to talk or hear. * While performing the duties of this job, the noise level in the work environment is usually quiet. * The employee must occasionally lift and/or move up to ten pounds. * Specific vision abilities required by this job include close vision; distance vision; and ability to adjust focus. * COMPENSATION: * Salary: Competitive salary commensurate with qualifications and experience. * Healthcare: Access to medical, dental, and vision insurance. * Insurance: Various insurance options, including life, disability, and other voluntary options. * Retirement: 401(k) plans and other retirement savings options.