Now Hiring - Hammer & Nails Grooming Shop for Guys - South Bay - Membership Sales Rep in El Segundo, CA

Full description of the position

Must be HIGH ENERGY and FRIENDLY! Come join our amazing team. Hammer & Nails is the newest and most unique concept in the grooming industry with a core focus on hair, hand, and foot care for men. We are seeking a Sales Associate to join our team in Southbay, responsible for achieving sales revenue through membership sales, products, and services. Duties include: * Scheduling client services and being able to recommend various service offers and products. * Offering a friendly welcome to all clients and facilitating a smooth transition between their arrival, service, and check out. * Accomplishing sales goals by leading our clients to the service options that best meet their needs. * Providing assistance to the Owners, Shop Manager, and Staff. * Operations support includes duties such as folding towels, assisting our clients with their drink requests, laundry, cleaning, etc. Essential Functions: * Interfacing with the POS for scheduling appointments. Manage daily appointments as necessary. * Promote and sell memberships, retail products, and gift cards. * Provide Exceptional customer service in person and over the phone. * Able to address Client conflict resolution. * Communicate to clients shop policies, services, and pricing. * Establish and maintain a positive working relationship with shop personnel. * Manage beverage and associated supplies inventory. * Provide shop tours as necessary or requested. * Prepare guest records for treatments. * Ensure shop opening and closing procedures are followed. * Account for all money during your shift. * Assist in maintaining cleanliness around the shop (laundry, towel folding, general cleaning, etc.) * Qualifications: * Previous Membership and retail sales experience, or other related fields. * Friendly and Customer Service savvy. * Familiarity with the Point of Sale System (Zenoti is a plus). * Ability to build rapport with clients. * Strong negotiation skills. * Deadline and detail-oriented.