Now Hiring - Dave Gill Chevrolet - Customer Service/Internet BDC Representative in Columbus, OH

Job Description

Our dealership is busy one, and our team is adding a position to assist in answering the many requests we are receiving daily!

This is a local family-owned franchised Chevrolet dealer on the east side of Columbus.

We have a small team which affords the right person ample opportunity to earn an excellent income!

Our goal is to find the right person to join our team!

A candidate for consideration will be highly motivated and be able to think quickly on their feet while providing outstanding customer service to our loyal customer base and assist us in gaining new customers via internet inquires and referrals.

Description:

Respond to requests from internet inquiries via phone, text and email using our CRM.

This will include answering questions concerning the vehicle's features, available history, our processes and what we an offer in the way of a great customer experience.

Answer incoming phone calls from customers inquiring about vehicles, seeking specific information on new and used vehicles and providing information on how we can make this a great experience for them.

Outgoing calls to current customers to follow up on their satisfaction of their current vehicle, the satisfaction of the service provided by the dealership and discuss potential upgrade opportunities with those with an expiring lease contract or with trade in opportunity.

Expectations:

Customer Service Experience

Appointment Setting Experience

Ability to complete 120+ activities/day (accumulation of email, text and phone calls)

Ability to make 80+ outgoing phone calls/day (10/hour)

Computer Literate

Organized and Process Oriented

Dependable

Detail Oriented

Goal Motivated

Professional phone etiquette

Ability to create emails and text and respond to correspondence in a professional fashion.

Hours:

We are closed on Sundays. Schedule includes one day off through the week.

Hours or operation are Monday - Thursday 9:00 a.m. - 7:00 p.m., Friday 9:00 a.m. - 6:00 p.m. and Saturday 9:00 a.m. - 5:00 p.m. with scheduled 8-hour shifts within these hours.

(40 hours/week)

Pay:

Hourly pay + Commissions + Bonuses + Cash Bonuses

Benefits:

Health Insurance, Dental, Vision

Paid Vacation

Paid Holidays

401K with Company Contributions

If you would like to work in a fun environment where you are appreciated and acknowledged for your work ethic and contributions, contact Miranda Hayes, BDC [please apply online] [please apply online] x 2126 and submit your resume for consideration.

Company Description

We are located on the east side of Columbus, one mile south of the airport in the area of Broad and Hamilton.

Benefits

Employees have access to opt into health coverage, dental and vision after 90 days of employment.

401k plan is available after 1 year of employment.

One week of paid vacation is earned after 1 year of employment.

Paid holidays are awarded after 90 days of employment.