Now Hiring - GigaCloud Technology (USA), Inc. - Professional Services Senior Account Manager E-Commerce in Chatsworth, CA

Full description of the position

a We are looking for Sr. Account Manager(s) to join our E-Commerce Team in Chatsworth, CA and manage our Costco and SamsClub accounts. The ideal candidate will be self-motivated and ambitious individual looking to be a part of a dynamic and collaborative team with experience fostering more junior team members.

Why join GigaCloud? The Noble House Home Furnishings brand has been recently acquired by GigaCloud Technology, Inc. GigaCloud Technology a NASDAQ publicly-traded (GCT) company, is leading the B2B marketplace and striving to empower the future of the global e-commerce landscape. Noble House continues to offer its customers quality furniture options and designs. From indoor furnishings for any and every room in a home to large outdoor sofa sets, we continuously update our broad range of products, designing more than 100 new items and styles, both classic and on-trend, on a monthly basis. We can fulfill and ship thousands of orders daily. Our business consumers include major box stores like Walmart, Costco and online business customers like Amazon, Wayfair and Overstock. We offer several brands, including Christopher Knight Home. With its acquisition of Noble House, GigaCloud Technology is keeping ahead of the trends and market, and the combined forces truly make us a dominant force in the furniture industry. GigaCloud Technology, Inc. is a diverse and global workplace, with employees representing several different nationalities across multiple continents, and we source and build our furniture from around the world. GigaCloud Technology continues to grow its product lines, sales channels, and operations and we seek talented individuals to join our team.

Job Summary:

Reporting to the General Manager, Sales & Marketing, the Sr. Account Managers will operate as the lead point of contact for any and all matters specific to their assignment channel partner account(s). This includes implementing and execute plans for leveraging the e-commerce marketplace to grow the business, focusing on sales trends, promotional opportunities, and marketing activities. The ideal candidate will be a self-motivated and ambitious individual looking to be a part of a dynamic and collaborative team.

WHAT DOES THIS ROLE INVOLVE?

Essential Job Duties:

• Maintain and grow long-lasting customer relationships with accounts via phone calls, emails, visits, etc.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives to grow sales and meet margin requirements
• Generate sales/revenue and increase turns by seeking or participating in promos for discounted/liquidated/new items from information supplied
• Drive sales through various online platforms, dependent upon assigned channels
• Create and execute promotions to increase product visibility
• Consistent reporting on sales analytics and metrics
• Identify and grow opportunities with managed accounts maintaining a competitive advantage with content, product, pricing, promos, and reviews
• Submit all active SKUs for approval for sale with accounts managed
• Manage all SKU content (images, verbiage, dimensions, etc.) up to date and accurate for accounts managed
• Ensure all SKUs are created within our internal (CMS) system with accurate information
• Implement and execute strategic plan for leveraging the e-commerce marketplace to grow the business, focusing on sales trends, promotional opportunities, and marketing activities
• Track weekly performance metrics and implement strategy to prove sales from both channel and SKU level
• Collaborate with Marketing and Merchandising teams to create compelling online product listings, advertisements and promotions
• Review the GM report on a monthly basis to make sure there are no significant outliers and you are meeting the companys goal per account
• Support the customer service team with any overflow, escalated issues, or other tasks
• Preparing and presenting a report on an assigned category (Category Presentation)
• Other duties as assigned by department supervisor, manager, and/or executive management.

The duties and responsibilities described above may provide only a partial description required from this position. This is not a complete list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

What are we looking for in a candidate?

Experience and Education Requirements:

• Bachelors degree required
• 3-5 years in successful track record in business development/e-commerce sales preferred.
• Familiarity with CRM platforms.
• Proficient with MS Office (Advanced Excel required [i.e., SUMIF, INDEXMATCH, VLOOKUP functions).
• Bilingual Mandarin highly preferred.

Knowledge, Skills, and Abilities Required:

• Attention to detail and high level of accuracy
• Demonstrated strong sense of integrity
• Excellent conflict resolution skills
• Problem-solving and decision making skills
• Strong analytical skills
• Excellent verbal and written communications skills
• Self-motivated and t be self-motivated
• Strong organizational skills, ability to multi-task and must be able to work under pressure.
• Self-motivated, results-oriented, and able to work both independently and in a team environment.

Equipment Knowledge:

• Knowledge of Microsoft Office Suite (Excel, Word and PowerPoint); intermediate-level Excel, in particular
• Proficient computer skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing in this position, the employee may be required to:

Frequently see periods of prolonged standing and repetitive motions, bending, stooping, pushing and pulling

• Frequently see periods of prolonged sitting and repetitive motions due to use of computer equipment and telephones.
• Occasionally lift and/or carry up to 25 lbs
• Occasionally stand, walk, squat, kneel, twist at the waist, use hands for fine manipulation, pushing & pulling, reaching above and below shoulder level
• Occasionally climb stairs to reach second-floor office locations
• Occasionally travel by airplane and/or automobile to U.S. domestic destinations

Work Environment

• Work performed indoors in an office facility with temperatures subject to normal environmental conditions.
• Certain office locations are adjacent to warehouse facility spaces with temperatures subject to normal environmental conditions.
• Noise level of the office environment is low.
• Personal Protective Equipment (PPE) is provided.

WHATS IN IT FOR YOU?

Competitive Pay - The U.S. base annual salary range for this full-time position is $26.00 $31.00/hour. Salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)

Employee Benefits - including paid-time-off, medical plans, dental, vision, life insurance, and employee assistance program.

Team-Oriented Culture - We have a diverse workplace of talented people who partner to make GigaCloud Technology a unique and engaging place to work.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable Federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Job Type: Full-time

Pay: $26.00 - $31.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Application Question(s):

• What is your desired pay rate/salary range for your next new position?

Education:

• Bachelor's (Preferred)

Experience:

• e-commerce platform: 4 years (Preferred)
• account management: 4 years (Preferred)

Ability to Commute:

• Chatsworth, CA 91311 (Preferred)

Work Location: In person