Now Hiring - OfficeWonderland - Professional Services Customer Service Rep/ Assistant Sales Rep in Miami, FL

Full description of the position

Job Summary:
We are a family owned Ecommerce company specializing in Pro Audio Video Electronics such as video projectors video walls interactive displays and more. We have been in business for over 15 years and looking for a motivated hard working team player to join us. We are located close to Aventura 1 block off of the I95 and Ives dairy exit. Must be fluent in English. If you speak spanish as well that is a plus. Phone Etiquette is a must and punctuality with time as well. Hours are Mon-Thursday 9:30-6 and Friday 9:30-4

Duties:
- Provide excellent customer support via phone, email, and in-person interactions
- Assist customers with inquiries, requests, and complaints in a professional and timely manner
- Maintain accurate customer records and update information as needed
- Process orders, returns, and exchanges efficiently and accurately
- Perform data entry tasks to update customer accounts and order information
- Handle front desk duties such as greeting visitors, answering calls, and directing inquiries to the appropriate department
- Transcribe customer feedback and communicate it to the relevant teams for further action
- Collaborate with other team members to resolve complex customer issues
- Uphold company policies and procedures while delivering exceptional service

Skills:
- Excellent computer literacy with proficiency in Microsoft Office Suite
- Strong organizational skills with the ability to multitask effectively
- Exceptional phone etiquette and communication skills
- Previous experience in customer service or a related field is preferred
- Ability to work well under pressure in a fast-paced environment
- Detail-oriented with a focus on accuracy in data entry and record keeping

Join our team as a Customer Service Representative and be part of a dynamic organization that values its employees. We offer competitive compensation,

Note: All positions at our company are paid positions.

Job Type: Full-time

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Miami, FL 33179 (Required)

Work Location: In person