Now Hiring - Baton Vapor - Professional Services Account Manager in Henderson, NV

Full description of the position

Baton Vapor is a world-renowned, USA-based manufacturer of premium next-generation nicotine products. We still have the same mission we started with in Bellevue, Washington back in 2014 - to provide adult smokers with a modern alternative to traditional cigarettes and eliminate big tobacco. At Baton, we care about ethical marketing practices and preventing youth access to our products. As we grow and continue to expand to new locations domestically and globally, we continue to pride ourselves on being a family-owned business that can stand up to big tobacco companies and make a lasting impact for adults looking to make the switch.

We are actively seeking an in-house Account Manager ideally with prior experience in the Vape or alternative goods industry. The ideal candidate should possess the versatility to manage a variety of tasks related to wholesale customer management.

Key Responsibilities:

• Maintain proactive communication with existing clients to comprehensively address their needs, including order processing, upselling opportunities, and order placement.
• Foster robust client relationships through regular inbound and outbound interactions via calls, texts, and emails to sustain current clientele and re-engage lapsed customers.
• Collaborate effectively with various internal department teams to ensure seamless fulfillment of customer requests.
• Promptly address and resolve customer inquiries or concerns to uphold satisfaction levels.
• Manage payment collection and processing efficiently.
• Utilize Salesforce CRM tools for effective customer relationship management.

Qualifications:

• Proficient problem-solving skills to adeptly handle customer issues and requirements.
• Exceptional verbal and written communication skills to articulate product concepts effectively.
• Strong customer service and interpersonal skills tailored to diverse customer profiles.
• Efficient time management and multitasking capabilities to manage concurrent tasks and clients.
• Meticulous organizational skills coupled with keen attention to detail.

Job Details:

• Job Type: Full-time
• Pay: Starting at $17.50-18.50 per hour, with additional bonuses and incentives.
• Experience: 1-3 years in Account Management or Customer Service preferred.
• Experience with Salesforce (optional but preferred).
• Work Location: Henderson, NV.

Benefits:

• Health insurance.
• Dental insurance.
• Vision insurance.

Paid Training: Yes

Management:

• Reports to the VP of Sales.

Job Type: Full-time

Salary: $17.50-18.50 per hour

Expected hours: 25 40 per week

Benefits:

• Dental insurance.
• Health insurance.
• Paid time off.
• Vision insurance.
• Generous employee product benefits
• Opportunities for additional commission and bonuses

Experience level: 1-2 years

Shift: 8-hour, Day shift

Supplemental pay types: Bonus opportunities

Weekly work schedule: Monday to Friday

Work setting: In-person, Office

Education: High school diploma or equivalent (Required)

Experience: 2 years in Customer Service/Sales preferred

Work Location: In office

Job Type: Full-time

Pay: $17.50 - $18.50 per hour

Expected hours: 25 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Customer Service / Sales: 2 years (Preferred)

Work Location: In person