Now Hiring - Deutsche Bahn Aktiengesellschaft - Transportation And Logistics Licensing and Sales Support Coordinator in Indianapolis, IN

Full description of the position

**Onsite training required for the first six months before hybrid/remote is an option, pending managerial approval

Are you motivated, enthusiastic, and an excellent communicator? Do you enjoy making genuine connections with customers? Are you results-driven and a quick learner, always ready to take on new challenges? We are looking to hire a reliable, driven Licensing and Sales Support Coordinator to work in our Indianapolis office. Hybrid option available after successful training period.

If the above description sounds like you, we want to talk to you about joining our growing DB Services team in our ongoing mission to positively impact clients through the development of custom solutions that increase workplace innovation.

Responsibilities and Duties

• Generate new sales opportunities from customers.
• Initiate communications with existing customers.
• Understand service and offerings and communicate the process to customers.
• Work directly with the CEO and sales staff to achieve high customer satisfaction.
• Update customer information and prospect information in CRM tools, Salesforce experiences a bonus.
• Create licensing quotes and manage licensing renewals for customers.
• Ensures the renewal of licenses on time prior to the license expiration.
• Communicate regularly with partner channels on customer renewals.
• Maintains licensing records and license keys.
• Processes payment for licensing and updates purchase order records when processed.
• Works with customers to ensure compliance with end-user license agreements.
• Build relationships with current customers through follow-up communications.
• Answer incoming calls and respond to website licensing forms.
• Calls and creates contact reports for outbound and inbound calls, determining the best course of action moving forward.
• Supports sales and administration efforts, leading to improved flows and processes.
• Assist with administrative tasks as needed.

Requirements
QUALIFICATIONS AND SKILLS

• 1+ years of direct customer service experience
• Confidence and drive to deliver verbal communications with prospects and customers
• Strong problem-solving and interpersonal skills
• Must demonstrate high levels of persistence and resilience
• Strong organizational skills
• Exhibit signs of innovation and a positive attitude
• Flexibility to pick up and assist with other tasks for the team
• Ability to perform job functions with little-to-no supervision
• Ability to work from Indianapolis corporate office with hybrid option pending managerial approval

BONUS POINTS

• Familiarity with Claris FileMaker, Salesforce, and/or AWS
• Desire to grow your career in the world of inside sales and in the technology industry
• Familiarity with EOS methodology

KEY PERFORMANCE INDICATORS

• New accounts
• Expanding accounts
• Renewal percentage

Benefits
WHAT WE OFFER

• Base salary with commission and bonus structures
• 15 Days of PTO available from Day 1
• Company benefits
• Wellness program reimbursements
• Student loan reimbursement assistance
• Company-funded professional development
• Provided lunches

ABOUT DB SERVICES

DB Services is a growing software development and consulting company based in Indianapolis, IN with clients located around the world. We work in a variety of industries including advertising and marketing, education, wholesale, and healthcare. Our mission is to make organizations more efficient and effective while offering superior service and exceptional expertise with Claris FileMaker, Salesforce, and Web solutions.

DIVERSITY & INCLUSION

We believe diversity drives innovation, which is why we strive to create an inclusive culture at DB Services where all forms of diversity are seen as a critical value for the company. Everyone is welcome. We approach our work enthusiastically, learn quickly, improve constantly, and celebrate our wins at every turn. If youre driven to perform, youll fit right in. We encourage our employees to bring their whole, authentic selves to work!

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person