Now Hiring - Duty Free Americas - Retail Sales Assistant Sales Manager/Store Manager in Miami, FL

Full description of the position

Position Objective

The Assistant Sales Manager is responsible for supporting the Sales Manager in all aspects of the daily operation of a fast-paced, high volume travel retail store/stores.

Position Responsibilities

1. Perform and is responsible for staffing plans (schedules).

2. Participate in recruiting, interviewing, hiring, and ensure proper training, retraining, and development of staff.

3. Advise and recommend disciplinary action up to and including discharge.

4. Supervise the staffs daily duties, work schedules, coaching and counseling when needed.

5. Assist Sales Manager with ongoing sales training and assists associates in obtaining new product knowledge, merchandise promotions information and customer service and sales skills including identifying and fulfilling customer needs, up-sells and add-ons.

6. Perform store opening and closing procedures, cash and sales reconciliation, payroll/commission submissions and U.S. Customs Entries (ATF Reports.)

7. Review and ensure all aspects of receiving, transferring and returning merchandise, as well as monitoring stock levels on all categories.

8. Review and ensure all loss prevention and inventory audits are completed, report any issues or discrepancies.

9. Follow company policies and procedures to maintain visual standards, identify, and communicate product needs.

10. Ensure customers receive outstanding service by providing a friendly environment which includes greeting and acknowledging every customer, handling inquires and resolving complaints in a professional manner.

11. Assist customers in sales function by identifying and fulfilling customer needs, up-sells and add-on purchasing.

12. Participate in floor moves, display maintenance and store housekeeping.

13. Ensure compliance of U.S. Customs Regulations and company policies and procedures.

14. Performs other duties as required.

Essential Requirements

1. Regular and reliable attendance. Flexibility and ability to work varied hours/days as business needs dictates.

2. Ability to speak and hear effectively with customers, vendors and/or associates of the organization.

3. Ability to read efficiently, perform basic mathematical functions (count, add, subtract, divide & multiply) and write to accurately complete work related documentation.

4. Vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

5. Physical demands include frequently sitting for a long period of time; standing, walking; ability to reach above or below shoulders, twist at the waist, stoop, kneel, crouch, bend, climb and balance.

6. Physical demands include frequently walking for long periods of time; sitting, ability to reach, stoop, kneel, crouch, bend, climb and balance. Ability to regularly lift and/or move up to ten (10) pounds, frequently lift and/or move up to twenty (20) pounds and occasionally lift and/or move up to thirty (30) pounds.

7. Ability to operate and use basic office electric and manual equipment.

8. Comprehension, knowledge and use of technological business environment such as spreadsheets, presentation formats (PowerPoint) as well as Word.

Knowledge Skills and Abilities

1. Minimal a Bachelors Degree in business or related subject and/or equivalent work experience in a management capacity, minimal three (3) years management experience, preferable experience in a retail environment.

2. Time management skills and ability to work well under pressure with time restraints.

3. Strong leadership, communications (oral & written), organizational, planning, motivational and delegation skills.

Work Environment

Professional business environment with minimal privacy utilizing standard office equipment with a low noise level (computers, copying machines, faxes, and printers running) with occasional exposure

Job Type: Full-time

Pay: $20.62 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Work Location: In person