Now Hiring - DAC Canada - Professional Services Client Account Executive in Rochester, NY

Full description of the position

Do you have the enthusiasm to rise to each challenge, the execution to drive outrageous performance, the curiosity to continually expand your knowledge, and the courage to propose original solutions to perplexing problems? Then you may have just found the perfect opportunity at a performance marketing agency like no other. As an Account Executive you will establish relationships with clients and our Digital team, acting as the key point of contact for client inquiries and ensuring outstanding customer service. The Account Executive will focus on completing outbound phone calls to current customers, improving customer experiences, and positively interacting with all corresponding departments to resolve customer concerns. This position will be located in our newly renovated office in Rochester, NY.

What you get

• The opportunity to shape the futureyours and oursat one of the world's most significant performance marketing agencies with offices across the US, Canada, and Europe.
• A diverse, equitable, and inclusive (DEI) environment where you can bring your whole self to work.
• A host of perks and benefits, including flexible hours, employee assistance, and days off to recharge.

What we get

• 1-2 years customer service experience (Experience in advertising or media sales is a plus!)
• Demonstrated leadership by including highly effective written and oral communication skills
• Successful track record of efficient multi-tasking, ensuring that processes are implemented correctly and fully
• Self-motivated and outgoing problem solver with a performance driven-personality
• Ability to use Excel and client management tools (CRM) to maximize time
• Must have professional phone etiquette
• Bachelors Degree required

Responsibilities

• Developing a thorough knowledge and understanding of current products, and the ability to communicate them effectively to our customers
• Explaining basic advertising, digital media and marketing concepts (SEM, SEO)
• Providing professional, informed, and timely responses to internal and external contacts
• Establishing customer rapport, building trust, and maintaining long term relationships
• In the role, you will receive initial onboarding and ongoing product training including your Google AdWords Certifications to become a knowledgeable consultant in online advertising
• Be part of a team that rewards and values professionalism, selling success and teamwork
• Special project support for account growth as needed

What's next?

We simply want to know what makes you special. Send us an application that showcases your talentand your personalityand shows us how you would thrive in our unique agency environment.

At DAC we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, vision, dental, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and employee assistance support. Full-time employees are eligible to participate in the DAC benefit programs.

Salary at DAC is determined by various factors, including but not limited to location, the individuals particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.

Job Type: Full-time

Salary: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Work Location: In person