Now Hiring - Champion Services - Professional Services Inbound/Outbound Dispatch & Sales Specialist in Las Vegas, NV

Full description of the position

JOB FUNCTION SUMMARY:

1. Outbound happy calls following up with prior services

2. Answer and schedule service appointments from inbound calls

2. Following up on prior service visits offering all products and services

3. Follow-up on open estimates

4. Happy calls ensuring customer satisfaction

5. Address customer questions and concerns

6. Request customer referrals

7. Update existing customer account information

8. Create new customer accounts

9. Schedule all service, repair, and estimates

10. Assist with customer service phone support as required

11. Perform miscellaneous office tasks as required

JOB DUTIES:

Hours

Monday-Saturday, flexible as agreed

8am to 5pm, flexible hours as agreed upon

Busy season hours may require overtime

Schedule Service Calls & Ensure Complete Customer Satisfaction

Outbound calling in first priority

Outbound calls offering all products and services offered by Champion Services

Follow-up on all open quotes, including residential & commercial customers for service, repairs, & equipment

Happy calls ensuring complete customer satisfaction... do whatever it takes

Address customer questions & concerns to complete satisfaction

Ask for customer referrals with all applicable customer contact

Update existing customer account information during every customer interactions

Create new customer accounts

Schedule all service, repair, & estimates in coordination with dispatch & schedule availability

Assist with customer service phone support as required

Perform miscellaneous office tasks as required

We work as a team and do whatever it takes

This position, as all positions at Champion Services, are always changing. New assignments may be added and existing assignments revised at any time.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Dispatching: 2 years (Preferred)
• Customer service: 2 years (Required)
• Service Titan: 1 year (Required)

Work Location: In person