Now Hiring - Express Employment Professionals - Professional Services Call Center Customer Service Agent in Bellingham, MA

Full description of the position

We are seeking Customer Service Representatives for our client's expanding construction business in Bellingham, MA.

Schedule: 8am - 5pm (M-F)

Pay Rate: $20/hr

Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, pricing, and order processing
- Handle and resolve customer complaints or issues with patience and empathy
- Perform data entry tasks accurately and efficiently
- Make outbound calls to follow up on customer inquiries or sales leads
- Utilize upselling techniques to maximize sales opportunities
- Analyze customer needs and recommend appropriate products or services
- Maintain a high level of product knowledge to effectively address customer inquiries
- Communicate effectively written and verbally
- Demonstrate excellent phone etiquette and interpersonal skills

Skills:
- Strong customer service skills with the ability to handle difficult situations professionally
- Proficient in data entry with a high level of accuracy
- Experience in outbound calling and upselling is preferred
- Ability to analyze customer needs and provide appropriate solutions
- Sales experience is a plus
- Bilingual in English and Spanish is highly desired
- Excellent communication skills, both written and verbal
- Demonstrated phone etiquette and the ability to build rapport with customers

Please note that only qualified candidates that have customer service AND call center experience will be contacted for further consideration.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• call center: 2 years (Required)
• customer service: 3 years (Required)
• Phone etiquette: 2 years (Required)
• Sales: 1 year (Required)
• Construction business: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Bellingham, MA (Required)

Ability to Relocate:

• Bellingham, MA: Relocate before starting work (Required)

Work Location: In person