Now Hiring - J. C. Penney Corporation, Inc. - Retail Sales Sales Floor Supervisor in Tucson, AZ

Full description of the position

KEY RESPONSIBILITIES FOR THIS ROLE:

• Customer Service & Sales - Greets and assists customers in finding products and partners with other team members when additional help is needed - Models for and holds team accountable for outstanding customer service - Supports the Manager on Duty program - Directs customer service activities throughout the store - Resolves customer issues and concerns in a professional manner

• Put to Fixture / Restock / RFID & Inventory - Reviews Put to Fixture planning tools for merchandise placement and resource allocation to effectively plan workload - Assists in the put to fixture step in the Door To Floor Process - Assists with inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.) - Manages Shoe on Display restocking process, including mis mates and stockroom organization - Responsible for restock program to identify replenishment opportunities - Participates in annual inventory processes

• SET / Visual / Environment - Manages the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance - Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale - Manages the execution of Radio Frequency Identification scans (RFID) - Oversees and maintains all fitting room and sales floor recovery processes to ensure a clean and organized store environment - Manages visual properties and responsible for stockroom maintenance

• Omnichannel (SVG 1 3 Only) - Assists with and trains associates on Ship from Store, Buy Online Pick Up In Store and Curbside Pick-up orders in accordance with prescribed time periods in order to maximize sales and customer experience - Assists with Enterprise Fulfillment reporting and metrics and takes action to resolve issues - Shares reporting and metrics results with team and uses information to motivate or train associates - Assists in processing jcp.com orders, aged and undelivered orders/returns, and supporting systems - Supports binning and pick-and-pack processes for jcp.com orders as needed - Resolves customer Omnichannel needs in a timely manner and partner with Customer Experience Supervisor or Manager on Duty for any customer service needs

• Specialty Businesses (if applicable) - Drives profitable sales growth in the Fine Jewelry, Mattress and Window businesses by leading and engaging associates - Responsible for the execution of special events - Partner with Specialty / Home Furnishing associates when customers require a deeper level of product information or to assist with sales need - Responsible for the completion of Specialty / Home Furnishing associates training on product knowledge and care/protection plans - Manages and administers the Productivity Standards Program processes to include recognition and coaching - Owns receiving, shipping and reverse logistics for specialty business merchandise - Manages the SET processes by planning floor moves and graphics placement, and executing visual detailing based on company guidance in specialty businesses - Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale in specialty businesses - Oversees and maintains sales floor recovery processes to ensure a clean and organized store environment in specialty businesses - Responsible for the completion of all pricing and signing processes in specialty businesses - Oversees all Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities in specialty businesses - Manages the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTOs to ensure integrity of inventory and prevent shrink in specialty businesses

• Team Development - Responsible for the completion of Sales Floor associates training and policy compliance - Consistently provides ongoing feedback and coaching to associates - Maintains notes / observations of each associates strengths and opportunities - Takes action on performance and policy issues within the team

• Performance Standards - Supports company shrink and safety initiatives - Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

CORE COMPETENCIES

EMBRACES A GROWTH MINDSET

• Proposes and initiates actions on new ideas that improve our product, stores or practices. Listens to ideas and suggestions and applies ideas when appropriate, champions new initiatives.

• Encourages self and others to stretch beyond current capabilities and actively searches for ways to do more with less.

• Acts as a catalyst for change by challenging the status quo and motivating others to make improvements.

• Applies a growth mindset by seeing change as an opportunity to learn and grow.

THINKS CRITICALLY

• Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals.

• Gathers necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts.

• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.

DEMONSTRATES LEADERSHIP

• Creates an environment that fosters teamwork, recognizes others accomplishments and respects and values differences in the workplace.

• Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level.

• Gives and is open to constructive performance feedback; holds self and others accountable for performance and actions.

• Creates a culture of development by coaching and teaching others.

• Aligns goals, processes, and culture to create momentum and champion a One Team approach.

TAKES ACCOUNTABILITY

• Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.

• Builds relationships by showing consideration for the perspectives of others and listens first before drawing conclusions.

• Develops positive and inclusive relationships across the organization.

IMPLEMENTS WITH EXCELLENCE

• Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.

• Implements project/plans that are well-organized and efficient, seeks feedback and takes action. Effectively delegates work and communicates plans and expectations to others.

DRIVES RESULTS

• Demonstrates a sense of urgency and acts decisively and quickly.

• Establishes aggressive goals and takes appropriate risks to achieve results.

• Shows confidence when challenged and will do the right thing even when its hard.

• Strives to achieve excellent results by creating a culture of continuous improvement.

Job Type: Full-time

Weekly day range:

• Rotating weekends

Work Location: In person