Now Hiring - Manufacturer Electronic Components - Professional Services B2B Customer Service Specialist in Irvine, CA

Full description of the position

***Customer Service Representative ***

This is a great opportunity for a motivated and fast-paced individual who is willing to join a fast-growing company. The ideal applicant will have the capability to schedule multiple shipments daily and advanced level in MS Excel, be a problem solver with good organizational skills, be dedicated, detail-oriented, as well able to multi-task.

We are looking for a full-time staff that fits well into our customer support team. The office hours are 8:00 5:00 Monday to Friday. This is a delightful working environment. The candidates must have 2 years or more experience in inside sales, customer service, account management, business development, customer support with great analytical skills.

EDUCATION & EXPERIENCE:

• Proficient in Microsoft Office (Excel, Outlook)
• A 4-year college degree is a MUST
• Minimum of 2 years customer service experience
• Skills in inside sales, customer service, account management, business development, customer support

TECHNICAL & PROFESSIONAL EXPERIENCE:

• Through experience, education (formal or other), training, OTJ-acquired skills, knowledge and related:
• Positive attitude
• Highly responsible and dependable
• Excellent communication in English (verbal and written)
• Time management skills and sense of urgency
• Detail-oriented and organized
• Multi-tasker
• Computer and internet skills (EDI a plus)
• Fast learner
• Teamwork skills
• Strong planning and scheduling capabilities
• Problem-solving skills
• Experience with RMA procedures

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Email and phone communications directly with client accounts
• Order entry
• Close communication with Sales and Purchasing teams
• Make long term and short-term material forecasting report
• Planning and scheduling delivery shipments
• Generating 12-month forecasting reports
• Providing shipping information and order updates to customers (ASN)
• Issuing of customer credits or RMAs
• Online updating of customer requests
• Implementation of operational procedures
• Analysis and forecast for inventory reservation
• Performs any other responsibilities as dictated by the operational needs of the organization.

If you are interested in this position, you must submit a Resume.

** This position is Temp to Hire, will be hired through a Staffing Company.

** Compensation: For a full-time company directly the hired employee, the compensation will include hourly rated base salary, year-end bonus, and Health Insurance package, paid Holiday, paid vacation days, 401K and more. (Reference only)

Job Type: Full-time

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• Bachelor's (Required)

Experience:

• SAP ERP: 3 years (Preferred)
• Demand and supply forecasting: 3 years (Preferred)
• Blanket order management: 3 years (Preferred)
• EDI systems: 3 years (Preferred)
• Order fulfillment: 3 years (Preferred)
• ship date planning with overseas Leadtime: 3 years (Preferred)
• service as a supplier position: 3 years (Preferred)

Work Location: In person