Now Hiring - Socomec, Inc. - Technical Sales Support Specialist in Watertown, MA

Full description of the position

About Socomec Inc.

Socomec (the Company) was founded in 1922 and has its global headquarters in France. Socomec designs and manufactures cutting-edge products and solutions within its core areas of expertise: Critical Power, Power Control & Safety, Energy Efficiency, and Energy Storage. With 10% of its annual sales revenue being reinvested into research and development, Socomec even has its very own state-of-the-art testing laboratories.

As an independent manufacturer, with 12 international manufacturing sites, Socomec is known for its innovative, high-quality products. We have grown to a global team of over 3,600 employees. Socomec is comprised of 28 subsidiary companies worldwide, with a strong and growing presence in North America. This Office Coordinator & Invoicing Administrator role is located in Watertown, Massachusetts.

Learn more at [please apply online] and [please apply online] Responsibilities and Expectations

Technical:

• Answer advanced technical inquiries from users, contractors, and sales partners.
• Investigate and troubleshoot problems; provide technical assistance and support by referencing technical manuals, conferring with users, and/or conducting product diagnostics
• Become an expert in Socomec products; train and onboard new sales professionals on the Socomec portfolio and applications.
• Respond to user inquiries regarding the use and operation of Socomec products with keen expertise; Train users in the proper use of Socomec products
• Confer with customers and engineers to assess equipment needs and to determine system requirements
• Develop, present, and respond to proposals for customer requirements; work with product managers to propose industry-specific solutions
• Prepare and deliver technical presentations that explain products and/or services to customers and prospective customers
• Arrange for demonstrations and trial installations of equipment; manage demo equipment and on-site showroom
• Provide a wide range of technical assistance to other entities in North America including but not limited to CCS and Boltswitch products
• Prepare/manage related reports for on-site commissioning and customer calls,
• Use and help improve existing templates for various reports and presentations.
• Be a key user for multiple platforms including CRM, ERPLN, battery meter, Easy config. system, meter selector, Salesforce Email-to-Case

Sales and Marketing Support

• Formulate, suggest, and support marketing strategies, activities and processes to promote and increase sales of products and services
• Present virtual seminars to general sales teams and reps; host trainings and Q&A sessions focused on Socomec products and customer applications
• Participate in promotional activities and/or trade shows
• Assist in the creation and management of marketing collateral materials for product launches
• Update technical aspects of promotional materials, and collaborate with Marketing teams to update existing training presentations to modern offerings.
• Update product catalog on a large-scale and regular basis; confer with HQ to ensure all corrections are implemented
• Assist with onboarding for any new sales representatives or distribution partners
• Prepare situational case studies based on experiences in the field.

Essential Qualifications, Experience, and Skills

• Bachelor degree in Electrical Engineering
• Understanding of electrical engineering; able to apply knowledge
• Excellent communication skills (written and verbal), interpersonal skills, and networking/collaboration abilities
• Technical and creative problem-solving skills; ability to systematically diagnose problems and determine solutions
• Exceptional time management and multitasking skills
• Detail-oriented
• Creativity to assist with marketing initiatives
• Proficient in Microsoft Office Products

Preferred Qualifications

• 2+ years of related technical experience
• Previous experience using customer relationship management (CRM) software e.g. Salesforce; update and track customers within software
• Excellent presentation skills, with previous experience building presentation materials and speaking to large groups.

Working Conditions

• This role is located in professional office environment with some capability to work from remotely from home after training period is complete

Reasonable Accommodation

Socomec Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please advise in your application.

EEO Statement

Socomec Inc. is an Equal Opportunity Employer.

If you believe you have the necessary skills and experience for this job, please upload your rsum and a detailed cover letter with your salary expectations.

We sincerely thank all those who apply. However, only those candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: From $65,618.43 per year

Benefits:

• 401(k)
• 401(k) 3% Match
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have a degree in Electrical Engineering?

Ability to Commute:

• Watertown, MA 02472 (Required)

Work Location: In person