Now Hiring - Spitzer Auto Group - Automotive BDC Manager - URGENTLY HIRING! in Cleveland, OH

Full description of the position

Spitzer CDJR of Cleveland is looking for an BDC Manager tojoin this brand new state of the art facility! As a BDC Manager, you will be highly trained to work with customers over the phone, email and chat to assist customers in shopping for their next vehicle. This position requires one to respond to internet inquires and engage in online dialogues regarding vehicles from customers.

While you take care of our customers, we will take care of you!

FULL-TIME BENEFITS:

• Medical/Dental
• Generous Paid Time Off
• 401K with a 5% Employer Match
• Flexible Work Schedule
• Paid Uniforms, Name Badges and Business Cards
• Voluntary Benefits, such as Life Insurance, and ST/LT Disability
• Company Paid Life Insurance
• HSA with Employer Contribution
• Employee Assistance Program

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Communicate professionally via phone and email on a regular basis with an established list of prospects, which are warm leads who submitted a request for follow up no cold calling
• Monitoring and retrieving Internet leads from our website, dealer, manufacturer and third-party sites
• Maintain professional and outgoing demeanor with customer base to build rapport by asking engaging questions and actively listening for key concerns/motivations
• Utilize contact management program to update customer files with proper notes of contact, emails sent, information/calls received, etc.
• Demonstrate a working knowledge of phone scripts and follow the process when connecting with customers
• Follow up with customers on a long-term basis to ensure they are satisfied with their experience and products/services purchased
• Maintain a basic knowledge of product line and current offers/incentives
• Backup Cashier when needed
• Other related duties as assigned

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent
• Submit to and successfully complete MVR, background check and pre-employment drug screening
• Familiar with Dealertrack or RouteOne
• Previous knowledge of Eleads or a similar CRM
• Prior Management experience, preferred
• Outgoing, upbeat personality with excellent interpersonal skill
• Self-starter who is internally motivated to achieve established performance goa
• Creativity and thinks outside the box mindset
• Proficiency with windows based computer programs
• Critical thinking skills and professional judgment
• Reliable transportation and attendance
• Must be authorized to work in the United States.

AAP/EEO STATEMENT/ADA STATEMENT:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sales = TAG1

[please apply online] Type: Full-time

Benefits:

• 401(k)
• 401(k) 5% Match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift

People with a criminal record are encouraged to apply

Application Question(s):

• Are you willing to undergo a background check and drug screen, in accordance with local laws and regulations?

Experience:

• Eleads or a similar CRM: 1 year (Preferred)
• Dealertrack or RouteOne: 1 year (Preferred)
• automotive BDC: 1 year (Preferred)

License/Certification:

• driver's license (Required)

Ability to Relocate:

• Cleveland, OH 44142: Relocate before starting work (Required)

Work Location: In person