Now Hiring - Police and Fire Federal Credit Union - Branch Sales Representative- Mayfair FT in Philadelphia, PA

Branch Representative

Principal Mission

Branch Representatives are responsible for providing superior member service in the branch and ensuring that new and existing member relationships are developed by using product knowledge in conjunction with our Total Member Experience sales process while maintaining a high level of integrity and operational efficiency in support of the Credit Unions growth goals. All PFFCU staff members are responsible to promote the corporate values of member service, teamwork, commitment, performance and professional competency.

Key Responsibilities

• Consistently deliver a high level of member service through the execution of the TME Sales and Service process.

• Branch Representative will be friendly, professional, and possess problem solving skills while treating every member with respect.

• Ability to provide the member an exceptional level of service and resolve member concerns.

Adheres to PFFCU Commitment to our Members at all times.

• Commitment to deliver meaningful recommendations of products and services to our Members by uncovering member needs through the 5 Step TME process.

• Cross sell Credit Union products to existing members by utilizing product knowledge and cross-sell skills to uncover opportunities.

• Utilize product knowledge and cross-sell skills to establish new relationships with potential members who visit the Credit Union.

Successfully learn all steps of the 5 Step TME process, and implement with every interaction.

• Work produced should be thorough and completed with minimal errors.

• Branch Representatives must adhere to all PFFCU policies and procedures in effect and within the parameters prescribed in the Retail Branch Representative Performance Standards.

Work must be completed with a commitment to delivering the highest level of service while working to ensure that all member information is secured and protected.

• Representatives must maintain a successful to superior volume level as defined in the Retail Branch Representative Performance Standards.

Make every effort to handle member inquiries efficiently and to completion.

• Develop and maintain a good working knowledge of all PFFCU products and services.

• Develop and maintain good working knowledge of all policies and procedures associated with both sides of the branch office.

• Develop and maintain the ability to perform the requirements associated with each side of the branch office - i.e. completing membership applications, loan applications, resolving account issues while working on the sales side of the office while also being able to perform all cash-related responsibilities associated with the service side of the office.

Complete training and consistently practice the 5 Step TME process on both sides of the office when needed.

• Willingness to adjust schedule at times to help keep the branch properly staffed.

• Willingness to learn both sides of the office within the first year of employment.

• Manages time off appropriately, not calling out unnecessarily and arrives to work on time with ability to be ready and prepared to begin work at the scheduled time.

Adheres to PFFCU Commitment to Staff with branch peers and management.

• Works to make a good first impression on members that reflects well on PFFCU.

• Maintains a neat and organized workspace.

Presents a professional image in dress, demeanor and speaking voice in all interactions with members, co-workers and supervisors.

Ability to use a personal computer, entering information via keyboard and accessing information from a computer monitor. Well-developed communication and interpersonal skills.