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Now Hiring - Confidential - Professional Services Call Center Manager in Cleveland, OH

Professional Services Call Center Manager in Cleveland, OH

Confidential
Base Salary $75K - $85K
Total Comp: NA
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Qualifications Years In Sales
Industry: Professional Services

Benefits:

yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell
To Whom

Location:

Cleveland, OH
0

Full description of the position

Skills:
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to motivate and inspire a team
- Problem-solving and decision-making abilities
- Knowledge of collections process, call center operations and best practices
- Proficiency in using call center software and systems
- Collections experience and Sales negotiation skills

Responsibilities:
- Manage and oversee the daily operations of the call center
- Develop and implement strategies to improve call center performance and efficiency
- Set performance goals and targets for call center agents
- Monitor and evaluate agent performance, providing feedback and coaching as needed
- Ensure adherence to company policies and procedures
- Handle escalated customer complaints or issues
- Collaborate with other departments to resolve customer inquiries or concerns
- Conduct regular team meetings to communicate updates, changes, and goals

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Experience:

  • Management: 3 years (Required)

Work Location: In person

Confidential
Company Size
Founded
They Sell
To Whom
Website
Revenue

Confidential is currently hiring for 961 sales positions
Confidential has openings in: VA, CA, DC, FL, AZ, MD, MA, WA, IL, GA, TX, NC, WV, PA, NY, NJ, TN, KY, AR, RI, SC, LA, MI, PR, MO, CO, NV, HI, IN, SD, NE, MN, WI, OH, AL, AK, KS, OR, UT, ID, IA, NM, NH, OK, MT, ME, CT, & MS
The average salary at Confidential is:

961 Yes (amount not posted)

Confidential
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Confidential

Confidential is currently hiring for 961 sales positions
Confidential has openings in: VA, CA, DC, FL, AZ, MD, MA, WA, IL, GA, TX, NC, WV, PA, NY, NJ, TN, KY, AR, RI, SC, LA, MI, PR, MO, CO, NV, HI, IN, SD, NE, MN, WI, OH, AL, AK, KS, OR, UT, ID, IA, NM, NH, OK, MT, ME, CT, & MS
The average salary at Confidential is:

961 Yes (amount not posted)