Now Hiring - Gulf Realty Rentals, Inc. - Professional Services Vacation Rental Agent in Englewood, FL

Full description of the position

Seeking dynamic individuals for full-time position as a rental agent specializing in vacation properties on Manasota Key, Sandpiper Key, and the surrounding Englewood area. Ideal candidate is a team player with a passion for providing top-level customer service. Position requires strong attention to detail and the ability to manage a variety of tasks on a daily basis.

PRINCIPAL DUTIES:

• Be familiar with amenities, features, rental rates, restrictions & availability of a wide variety of properties in our rental program
• Navigate and update website/rental software information as needed
• Qualify prospective renters & search for available properties
• Show suitable properties, on-line and in person
• Convert phone, email, internet & walk-in inquiries to booked reservations
• Prepare rental agreements, obtain signatures & process payments
• Confirm timely payment of deposits and final payments on future reservations
• Facilitate check-ins and check-outs
• Create check-in packets with keys/access codes, important guest info, parking passes, etc.
• Schedule necessary maintenance or repairs, facilitate access for vendors
• Coordinate cleanings: Check-out, Pre-arrival & Deep Clean
• Order replacement items/furnishings as needed
• Authorize refund of security deposits, or roll over to future reservations
• Schedule Openings and Closings of properties at the beginning and end of Season
• Incorporate new owners into rental program. Create strategy for maximum profitability.

ANCILLARY DUTIES:

• Answer phones, transfer calls to appropriate team member
• Greet customers in the lobby
• Provide support (information/keys/paperwork, etc.) to management, other team members, bookkeeper, housekeepers, vendors
• Visit properties as needed to verify checkouts, cleanings, maintenance issues, repairs, owner & tenant concerns
• Maintain a neat, clean & organized work space

QUALIFICATIONS: Reading comprehension, math computation, effective verbal and written communication skills. Active listening, negotiation, persuasion, time management and problem-solving abilities. Critical thinking and competent decision making. Desire to provide excellent customer service.

PHYSICAL REQUIREMENTS: Primarily computer work at a desk in an office environment. Ability to drive to properties in the rental program. Visits to some properties require the use of stairs. Occasional lifting of items up to 20 pounds.

DRESS CODE: Business casual attire. Good hygiene and neat appearance. No smoking, no excessive perfume or cologne. No excessive visible tattoos or piercings.

EDUCATION/LICENSING FEES/PREOFESSIONAL CERTIFICATIONS/DUES: None.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule

Compensation package:

• Hourly pay

Schedule:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Required)

Experience:

• customer service: 5 years (Required)

Ability to Relocate:

• Englewood, FL 34224: Relocate before starting work (Required)

Work Location: In person