Now Hiring - M Street Entertainment Group - Food And Beverage Call Center Representative in Nashville, TN

Full description of the position

M Street does more than deliver a remarkable dining experience at our four concepts. We are a team of passionate people who relentlessly seek opportunities to innovate, grow, and deliver incomparable hospitality for our Guests and our Team Members. We are people who think, dream, evolve, and execute while having a great time doing it. We thrive because we are diverse, collaborative, and data-driven. And, did we mention we are obsessed with great food and amazing experiences?

Key Responsibilities:
Hospitality

• Positive, welcoming, sincere - engage Guests and unique individuals and valued members of our community
• Expertly performs the role of ?Ambassador? and ?Experience Guide?
• Prioritizes the experience of the Guest over personal motivations/interests
• Identifies and executes the ?hospitality value add? opportunities

Professionalism

• Arrives at scheduled time in perfect uniform/appearance standard compliance
• Focused on performance, productivity, and teamwork for the entirety of the shift, start to finish
• Avoids unproductive complaining and negative attitude to managers and teammates - a toxic presence
• Poise under pressure and pace - ?Stage Presence?
• Comprehends, masters, and promotes all team standards and policies as a team leader, and promoter of our mission

Teamwork

• Demonstrates a team-first mindset, versus a ?mercenary maverick?
• Sets up the team for success with strong execution of opening, running, and closing duties
• Communicates to leadership and teammates when help/assistance is needed
• Seeks to provide help/assistance to teammates (across job functions)
• Provides and receives feedback to and from teammates and leadership team in a positive, professional manner
• Mentors and supports teammates who possess the opportunity for improvement

Leadership Skills

• Aligns with the organization?s vision and strategy
• Strong and clear communicator
• Champions new ideas with passion and conviction
• Reinforces organizational culture through aspirational behaviors, possibilities v. limitations
• Strong change champion who offers feedback, then moves forward with execution
• Works constructively and calmly under stress and pressure, and keeps others calm by doing so
• Responds resourcefully to changing demands and challenges
• A solution provider ? not just a problem articulator

Technical Skills

• Provide administrative support to the Sales and Events team

Support with day-to-day operations and provide timely communication in their absence

• Manage all correspondence; proposals, BEOs, menus, contracts, etc.

General office functions

• Knowledge and use of reservation systems
• Provide support for on-site event preparation and execution to exceed guest?s expectations
• Maintain account and booking files with accuracy
• Effective communication between the Sales and Events team and all other teams
• Ensure Leaders receive messages adhering to SLAs
• Ensure Leaders in the concepts receive pertinent information that will allow them to exceed guests' needs and expectations
• Shifts priorities with speed and confidence

Lightbulb Mindset:

• Seeks to continually improve, to master functions and knowledge; relishes new challenges; embraces innovation; seizes opportunities to expand and sharpen personal/professional skill set; possesses a growth mindset
• Embraces the tremendous dignity and honor of serving and connecting with the individuals of our community as our meaningful purpose and the mission of the team

Holds oneself, teammates, and leadership team to the highest level of accountability

Benefits Include:
World-class training
Growth opportunities
Free health care
Free parking or Free monthly bus pass
Free mental health resources
Employee assistance program
Free life insurance
50% off food at all M Street concepts
and much more!

Core Qualifications

• Must be able to lift and maneuver up to 50 pounds
• Positive attitude
• Effective communicator
• Collaborative mindset
• Organized
• Open and receptive to feedback

M Street Entertainment Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.