Now Hiring - OmniClean Air - Inside Sales Specialist in Mukilteo, WA

Full description of the position

OmniClean Air is a fast-paced growth company passionate about eliminating the illnesses caused by unhealthy air and is in search of a like-minded
Inside Sales Specialist.

As an Inside Sales Specialist at OmniClean Air, you will play a crucial role in ensuring the satisfaction and success of our customers and authorized resellers by supporting our multi-channel go-to-market including our e-commerce online store. You'll be responsible for building strong relationships, providing expert guidance, and delivering outstanding support to enhance the overall customer experience. Using your exceptional customer service skills and proven experience in sales, you will drive impact from pre-sale support through order fulfillment and ultimately customer satisfaction and success. This role is ideal for someone with a deep understanding of e-commerce sales and support, coupled with excellent communication and problem-solving skills.

Key Responsibilities:

• Develop detailed understanding of the Omni CleanAir portfolio of negative air machines, commercial and medical air purifiers and surface and air sanitizers and their associated consumables, accessories and parts.
• Build and nurture strong relationships with customers to understand their needs and goals.
• Act as the main point of contact for assigned accounts, ensuring customer satisfaction and loyalty.
• Maintain a proactive outbound customer contact process to cultivate customer relationships and follow up on opportunities and order execution.
• Identify and qualify leads through various channels, including cold calling, referrals, and networking with existing customers and strategic partners.
• Grow Sales Pipeline opportunities through outbound activities.
• Track and report sales activities through Zoho CRM.
• Using your learning mindset to dive into, and understand the customer journey, analyzing opportunities and increasing the rate of "wins".
• Support the Channel Sales Manager in expanding distribution and feet on the street through partnerships.
• Develop a deep understanding of our products and services to effectively educate and guide customers.
• Stay updated on industry trends and competitor offerings to provide informed recommendations.
• Participate in all pre-sales activities, including product demonstrations and answering customer queries.
• Identify upsell and cross-sell opportunities to maximize customer value and revenue.
• Data and order entry, invoicing and sales operations reporting, with a sense of timeliness and ensuring the highest-level of accuracy.
• Address and resolve customer issues promptly and effectively, escalating as needed.
• Work closely with the technical support team to ensure timely resolution of technical challenges.
• Gather feedback from customers regarding their experiences and relay insights to internal teams for continuous improvement.
• Proactively identify areas for process optimization to enhance the overall customer journey.

Qualifications:

• High school diploma/GED. Associates degree or higher preferred.
• Previous experience in an outbound call center or a related sales, customer success, account management or similar position.
• E-commerce experience with an understanding of technology platforms, sales processes, and customer support best practices preferred.
• Proficiency in Microsoft Office and CRM software such as [please apply online] Zoho CRM or equivalent.
• Excellent communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.
• Excellent phone and cold calling skills.
• Exceptional customer service skills.
• Strong listening and sales (closing) skills.
• Demonstrated ability to achieve stretch targets.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Optimistic, problem-solving mindset.
• Proven track record of meeting or exceeding sales and revenue goals.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, marital status, age (over 40), or disability (including AIDS, and cancer-related medical condition).

Please note that we are not accepting inquiries from agencies or recruiters for this position.

Silver Falls Capital employees enjoy benefits that include comprehensive medical, dental, vision, simple IRA with company match and more!

ABOUT OUR BRAND

Omni CleanAir's mission is to eliminate the illnesses caused by unhealthy air. The companys technology has been deployed to thousands of high-stakes applications, dramatically reducing the risks posed to people exposed to dangerous airborne pollutants and pathogens.

ABOUT SILVER FALLS CAPITAL

Omni CleanAir, Sportworks Global. BirdBuffer and CITC Special Effects are wholly owned subsidiaries of Silver Falls Capital, LLC, a private investment company that is focused on the acquisition and successful operation of businesses for the long term. With decades of hands-on experience running and improving businesses, we bring leadership, business acumen and investments to help companies and their teams achieve full potential.

Job Type: Full-time

Pay: $45,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• Associate (Preferred)

Experience:

• E-commerce: 1 year (Preferred)
• CRM: 1 year (Required)
• Account management: 1 year (Preferred)
• Sales Pipeline Growth: 1 year (Required)
• Sales: 1 year (Required)
• Cold Calling: 1 year (Required)

Ability to Commute:

• Mukilteo, WA (Required)

Work Location: In person