Now Hiring - ZoomAround , LLC - Professional Services Customer Service Specialist in Sarasota, FL

Full description of the position

Position: Service Delivery Specialist

Company: ZoomAround, LLC

Location: Sarasota, FL

Reporting Relationship: Reports to the Service Delivery Manager & Regional Manager

SERVICE DELIVERY SPECIALIST

We firmly believe that our success is a direct reflection of our talented Service Delivery team. If you consider yourself to be an outgoing, self-motivated individual with a customer-focused attitude and work ethic, ZoomAround is the right team for you.

We are currently searching for a Service Delivery Specialist who enjoys interacting with customers both in person and over the phone. This position is responsible for taking inbound customer sales calls and assisting onsite walk-ins with their golf cart rental interests. This unique position will also be assisting the Regional Manager & Service Delivery Manager with administrative office responsibilities as the company continues to grow rapidly. We are looking for someone who has a fun personality and who enjoys working with others and delivering an unparalleled customer service experience.

PROFESSIONAL EXPERIENCE

• Experience handling inbound sales calls or customer service needs
• Ability to make reservations while setting proper expectations with customers
• Experience utilizing Point of Sales Systems
• Ability to execute delivery and pickup schedules daily
• Recommending and implementing strategies to improve overall customer service quality and office operations
• Assisting with routing and scheduling needs
• Ensuring accurate inventory control of assets
• Assisting in planning and recommending necessary product workflows

RESPONSIBILITIES

• Handle inbound sales calls and reservations
• Assist customers with their questions & needs
• Work through adverse scenarios calmly and successfully
• Responsible for maintaining a high level of customer service & satisfaction
• Oversee and participate in the delivery & pick up of golf cart rentals (as needed)
• Ensure Rental Agreements are signed daily
• Start & end rentals in the Point-of-Sale System daily
• Assist with cart registrations & insurance cards
• Assistance with tracking inventory as needed
• Assistance with daily scheduling & routing
• Assist with charging fuel & damage chargers
• Communicate directly with management team on overall location performance
• Assist with marketing & advertising materials and distribution
• Assist with planning company and partner events/gifts

QUALIFICATIONS

• Sales or customer service experience 3+ years (preferred)
• Prior leadership experience, leading a team or multiple projects
• Ability to lead by example during stressful situations
• Must enjoy working in a fast-paced work environment within a rapidly growing company
• Ability to work 8:30AM-5:30PM Monday Friday & Weekends as needed (planned in advance)
• Working knowledge of Microsoft Outlook, Excel, & Point of Sales Systems

PHYSICAL DEMANDS

• Must be able to lift, carry, and place supplies up to 25 pounds without assistance
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
• Frequent standing and walking for long periods of time
• Communicate effectively in person, by telephone, or by using telecommunications equipment
• Enters and locates information on computer
• Visually verifies information, often in small print
• Presents information to small and large groups
• Safely operates motor vehicles
• Experience driving pickup trucks with trailers (preferred but not required)

BENEFITS

• Fast-paced friendly team environment
• Healthcare insurance
• Dental insurance
• Vision insurance
• 401k (after first year)
• Three weeks of Paid Time Off per year
• Bi-weekly pay
• Bonus & commission opportunities

SCHEDULE

Monday to Friday 8:30AM 5:30PM & Weekends as Needed to fill in (Will plan in advance)

*Note: During specific date ranges more weekends may be required. Major holidays are also required but can work around if planned well in advance.

PAY RATE

$16-$20 per hour with bonus opportunities

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Application Question(s):

• How many years of customer service experience do you have?
• Do you have a valid driver's license?

Work Location: In person