Now Hiring - University of Virginia - Education Change Management Communication Specialist in Charlottesville, VA

Job Title: Change Management Communication Specialist

Department: Information Technology Services (ITS)

Location: University of Virginia (UVA), Charlottesville, VA

Position Overview: The Change Management Communication Specialist at the University of Virginia will be responsible for leading the development and delivery of communication activities to support change management goals within the Information Technology Services (ITS) department. This role will play a pivotal part in ensuring effective communication strategies are in place to facilitate the successful implementation of IT changes and initiatives across the university community.

ITS at UVA is a phenomenal place to lead, grow, and deliver impact. It's an organization that values results and teamwork. We like the people we work with and the work we get to do. We strive to create a welcoming and supportive workplace where everyone feels empowered to be their authentic selves and share ideas. We embrace a commitment to diversity, equity, and inclusion. ITS values work-life balance and provides flexible work location options where possible. Please see additional information about joining our team.

This is a 2 year limited term position based on funding

Key Responsibilities:

Communication Strategy: Develop comprehensive communication strategies aligned with change management goals and objectives, ensuring clear and consistent messaging to stakeholders at all levels of the organization.

Stakeholder Engagement: Identify key stakeholders impacted by IT changes and initiatives, and develop targeted communication plans to engage and involve stakeholders throughout the change process.

Content Development: Create high-quality written and visual content, including newsletters, email announcements, blog posts, presentations, and other materials, to communicate change initiatives, updates, and benefits to various audiences.

Communication Channels: Utilize a variety of communication channels and platforms, such as websites, intranet portals, social media, email, and digital signage, to effectively deliver change-related information and foster engagement among stakeholders.

Training Support: Collaborate with the training team to develop communication materials and resources to support training efforts, ensuring users are informed and prepared for changes to systems, processes, and tools.

Feedback Mechanisms: Establish feedback mechanisms to gather input and insights from stakeholders regarding communication effectiveness, user needs, and areas for improvement, and incorporate feedback to enhance communication strategies.

Change Campaigns: Plan and execute communication campaigns to promote awareness, build excitement, and drive adoption of IT changes and initiatives, utilizing creative and innovative approaches to engage the university community.

Metrics and Reporting: Monitor and analyze communication metrics, such as engagement rates, open rates, and feedback responses, and prepare regular reports to evaluate the effectiveness of communication strategies and inform future initiatives.

Qualifications:

• Bachelor's degree in communications, marketing, journalism, information technology, or a related field. Advanced degree preferred.
• Minimum of 3-5 years of experience in communication, change management, or related field, preferably in the IT industry or higher education sector.
• Strong writing and editing skills, with the ability to craft clear, compelling, and tailored messaging for diverse audiences.
• Proficiency in using various communication tools and platforms, including email marketing software, content management systems, social media management tools, and multimedia editing software.
• Excellent interpersonal skills and the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
• Experience in change management and understanding of change communication principles, methodologies, and best practices.
• Creative thinking and problem-solving skills, with the ability to develop innovative communication strategies and campaigns to support change initiatives.
• Strong analytical skills, with the ability to interpret data and metrics to measure the impact and success of communication efforts.

Benefits:

• Competitive salary commensurate with experience
• Comprehensive benefits package, including health, dental, and vision insurance
• Retirement savings plans
• Generous paid time off and holidays
• Professional development opportunities

To Apply: