Now Hiring - PEAK Technologies, Inc. - Sales Operations Support Specialist in Yakima, WA

• Must safely and efficiently handle internal and external customer requests and issues.
• Must be able to take direction from supervisor and prioritize within a team and individually.
• Will place orders, work with art files, issue, and track PO#s, walk in customer requests, inventory releases, and balance invoices from vendors and shippers.
• The ideal person in this position will have a high degree of Microsoft Office aptitude and be able to use the various programs within Microsoft Office.

• Answer the telephone as part of the inside office team, in a polite and friendly manner.
• Respond promptly and professionally to emails.
• Process customer requests for orders.
• Calculate cost and sell information (within salesperson and management guidelines).
• Must interact with all consumable vendors following up on quotes, quantity discussions and application discussions.
• Must follow up on details such as wind specifications, roll / label specifications, packaging specs, speclet formation/reformation, and all computer data entry that accompanies an order.
• Ensure that all orders are delivered on time by working with vendors and shippers.
• Complete the order process by adding the vendor invoice amount, cost and sell of the product with any freight and handling fees and assist accounting with the invoicing process.
• Build strong and lasting relationships with all customers, vendors, and team members.
• Answer customer questions in a thorough, fast, and accurate manner.
• Always keep the salesperson and machinery manager well informed regarding their customers.
• Remain calm, friendly, and responsive under pressure.
• Convey a sense of confidence and welcome to new customers.
• Be complete in solving the customers problems.
• Minimize errors so customers are satisfied with job.
• Must be willing to work in warehouse, pick up freight, or drop off freight.

• Have training in computer / software applications such as MS Office.
• Must understand safety protocol and practice good safety at all times.
• Communicate well with coworkers and management.
• Must be a self-starter and able to maintain motivation with very little supervision; must be able to prioritize tasks as needed.
• Computer literate with PC programs (Microsoft Office, Windows7/10).
• Able to learn and use new computer programs/ software as they are released.
• Able to organize and prioritize workload on an ongoing basis.
• Has ability to focus on and remember details.
• Works well as a part of a team, and works well with other departments.
• Adaptable, able to learn new concepts and able to solve problems.
• Flexible and able to transition easily between different types of work throughout the day.
• Able to work well under pressure.
• Understands and can respond with a sense of urgency.
• Relates well, and remains calm, friendly, and responsive, with a business-like attitude to others in person, and over the phone, with and including customers, venders, and team members.
• Consistently strong work ethic.
• Willing to work on other tasks as needed.
• Must be able to safely lift up to 50 pounds from ground to at least the waist.

• SERVICE DELIVERY: Sustained, measured excellence in project & process delivery.
• COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement.

• Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
• Read and interpret documents, procedure manuals and various correspondence from both internal and external.
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

• Able to take accountability and responsibility for business target delivery and decision making.

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.