Now Hiring - Vibrant Credit Union - Financial Services Deposit Inbound Sales Associates in Moline, IL

Summary: The Deposit Inbound Sales Associates primary responsibility will be to service and expand member relationships, while providing the Vibrant experience. They will be member focused and show excellence in accuracy in their work while meeting and exceeding sales and service expectations. Provide personalized professional service and seek out opportunities for additional business.

Where you will make an impact:

• Possesses a core understanding of financial literacy and can provide guidance to solve members needs
• Knowledge expert on Vibrants deposit product suite, services, and model
• Responsible for online and phone application processing
• Manage the inbound call queue
• Capitalize on growth opportunities by identifying the needs of existing and prospective customers and providing appropriate financial solutions
• Collaborate with branches and department heads as needed
• Obtain sales leads by prospecting, networking, and leveraging existing internal relationships
• Ensures confidentiality of member accounts and account information
• Meets/exceeds department service level expectations and KPIs
• Provide reports to management team upon request
• Provide exceptional member service and promote the Vibrant brand while engaging with prospects and members
• Maintain sales and activity target expectations
• Adhere to account opening processes and procedures
• Maximize every sales opportunity provided
• Maintain and execute member follow up logs
• Act as a backup to the branch sales associates
• Educate, onboard, and support digital services with prospects and members
• Act as a backup to the deposit sales associates and branch team
• Provide outbound calls when needed

Do you have what it takes?

• High School Diploma or equivalent. Associate degree in business, communication, or related field preferred
• Three years proven sales experience in the banking industry. General banking knowledge preferred, specifically related to deposit accounts (checking, savings, certificate of deposits, debit and credit cards)
• Self-motivated and goal oriented.
• Enjoys being in a competitive and sales-driven environment
• Committed to achieving success through activity-based efforts Exceptional communication skills and has a genuine ability to connect with people
• Excited and eager to contribute to the foundation of our business model

Direct Reports

• None

What to expect when youre expecting to get the job:

• Provide exceptional experience to help drive initiatives
• Be quick to engage when there is an opportunity for interaction
• Positively contribute to your individual Team dynamic and the organization
• Dare to be different and have fun doing it
• Successfully meet individual goals and objectives

These are the must-haves aka minimum requirements for the job

To be successful in this position, an individual must be strategic, organized, dependable, detail-oriented, personable, and tactful. Must have the ability to make critical decisions and prioritize key objectives. This individual should also possess excellent verbal communication skills and mathematical reasoning ability. They must understand all Vibrant products and services. It is essential that this individual understand and abide by the strict confidentiality policies that are necessary in any financial institution.

Environmental and Physical Activity Requirements:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The daily responsibilities of this position constantly require effective talking, hearing, walking, finger dexterity, reaching, stooping, and grasping functions. The position also often requires reaching and lifting (up to 25 pounds). Frequent sitting, standing, and repetitive motion activities are also required. Must be able to read print and computer-based materials and to do so with consistent accuracy. Most of these functions require light physical exertion and are conducted indoors at controlled degrees of temperature.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.