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Now Hiring - JM Family Enterprises, Inc. - Contact Center Sales Representative in Jacksonville, FL

Contact Center Sales Representative in Jacksonville, FL

JM Family Enterprises, Inc.
Base Salary Yes (amount not posted)
Total Comp: NA
Quick Apply Save
Qualifications Years In Sales
Industry: Retail Sales

Benefits:

yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Vehicle Dealers
To Whom Retail & Wholesale

Location:

Jacksonville, FL
3.6

Full description of the position

The Contact Center Sales Representative will process new membership applications by phone and online as well as new loans for existing and new members. This individual will maintain a high level of member service, cross-selling products, and services through a consultative approach, with a strong knowledge of JMAFCUs products and services as well as credit reports and consumer lending. The role will be required to operate by phone and in a digital environment. This is not a remote position.

Responsibilities:
  • Meet and/or exceed new loan volume, new membership, credit life and disability sales, and warranty sales goals. Consistent follow up with members to ensure the loan and/or membership is funded and closed. Process and close loans and memberships remotely from start to finish using e-signature platform
  • Cross sell products and services to enhance the member experience and meeting member needs. Make outbound calls that generate added loan volume for the credit union
  • Act as the home equity specialist for the contact center Processing home equity loans and referring first mortgage opportunities to the lending department for further consideration
  • Introduce new hires to the credit union through outbound calls, generating new members and loans through a consultative needs approach
  • Assist contact center service representatives as needed. Respond and troubleshoot incoming member request from all avenues of member communications and ensure every member request is followed to completion. Assist with projects as assigned, collaborate with other departments to achieve desired results for the credit union, and complete other duties as assigned
Qualifications:
  • Six months or more of customer service and sales experience
  • Demonstrated success in a sales role
  • High School or GED required
  • Diplomacy and tact in a phone and/or digital environment.
  • The ability to work independently
  • Motivate and influence
  • Resourceful and organized, working in a fast-paced environment
  • Effective communication and follow up
  • Intermediate to advanced computer skills to include Microsoft office
  • Physical Requirements: To sit, talk, and work extended periods of time at one workstation. The associate will be required to wear an earpiece or headset. Long hours at a computer working independently or with limited supervision
#LI-MW1
#LI-Onsite
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Familys Talent Acquisition department at
[please apply online]
for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
JM Family Enterprises, Inc.
Company Size
1001 to 5000 Employees
Founded
1968
They Sell
Vehicle Dealers
To Whom
Retail & Wholesale
Website
www.jmfamily.com
Revenue
$10+ billion (USD)

JM Family Enterprises, Inc. is currently hiring for 1 sales position
JM Family Enterprises, Inc. has openings in: FL
The average salary at JM Family Enterprises, Inc. is:

1 Yes (amount not posted)

JM Family Enterprises, Inc.
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JM Family Enterprises, Inc.

JM Family Enterprises, Inc. is currently hiring for 1 sales position
JM Family Enterprises, Inc. has openings in: FL
The average salary at JM Family Enterprises, Inc. is:

1 Yes (amount not posted)