Now Hiring - Corpay, Inc. - Financial Services Account Specialist III in Nashville, TN

Full description of the position

What We Need
Corpay is currently looking to hire an Account Specialist III within our NA Fuel division. This position falls under our Comdata line of business and is located in Nashville, TN. In this role, you will be responsible for supporting all customer needs by supporting day-to-day client needs through inbound calls, outbound calls, emails, or other communication channels. Client loyalty is the primary focus and measure of success. Creating an easy, reliable customer experience that is mindful of the client's needs is the driving force behind our Fleet Advisors' creation of loyalty. Client loyalty will also be achieved through anticipating customer needs, responding quickly to requests, inquiries, and issues as well as creating value through facilitating the best possible use of Corpay products and Services. This role is the client advocate for other departments creating a single point of contact for complex issues and needs that require other department support. The Account Specialist III creates value by recommending best practices and uses of Corpay Products and Services including cross-selling leads and product offers. You will report directly to the hiring manager and regularly collaborate with team(s)/department(s).

How We Work
As an Account Specialist III, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Nashville, TN office
• Company-issued equipment
• Formal, hands-on training
• Monthly home internet stipend

Role Responsibilities

The responsibilities of the role will include:

• creating and maintaining client loyalty with client contacts that are at times diverse in terms of needs, professional skill, caller role, and experience. This position will be considered an expert in handling Corpay-specific products, systems, and processes.
• Proactively addressing and solving customer issues and inquiries with one-person, one-call resolution. Tenacity is required to solve issues and or answer inquiries creating a simple customer experience enabling client loyalty. Full ownership and accountability are required to create a one-person, one-contact resolution.
• Proactively contacting clients at risk of service disruptions and quickly solving client needs before service disruption when possible. Proactive calls include both planned and disruptive events all designed to enable a simple and easy client experience enabling client loyalty.
• Responsible for the activation of Corpay products and services by being a trusted advisor. The Account Specialist III is responsible for recommending and at times convincing customers to follow best practices that will promote the best possible usage of Corpay products and services.
• Customer training by phone or web is required to help customers to quickly implement Corpay products and services or educate new client users of Corpay products and services.
• Proactively researching and resolving credit inquiries and problems resulting from invoicing, cash application, credit reconciliation, moving lines of credit, credit increases, write-offs, and other customer issues related to credit.
• As needed, tuning the account set-up and general product usage to enable the best possible client value from Corpay Products and Services.
• Act as the single point of contact for Corpay by representing all departments (Credit, RCS, Card Management ITS, etc.)

Qualifications & Skills

• A high school diploma or GED is required; some college is strongly desired.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Successful candidates are reliable, have the will to serve others and demonstrate the ability to continuously learn new products, services, and skills.
• Service-related experience is required and proven Corpay experience in related Fleet Client support roles is strongly desired.
• Basic computer skills with the ability to type 30 wpm are strongly desired.
• Customer Driven - Customer Service is a competitive differentiator; as a result, this role must demonstrate exceptional Customer Care skills and provide exceptional customer service.
• An effective Account Specialist III must have a deep understanding of all Corpay products and services, and be able to articulate how these are best used within the customer's operating environment.
• Delivery of genuine empathy when appropriate demonstrating concern and care for clients.
• Be able to quickly discover unexpressed internal and external customer needs and potential solutions to support those needs.
• Be able to independently anticipate and proactively address internal and external customer needs.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Corpay is an Equal Opportunity Employer.
Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status
protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
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