Now Hiring - Falling Leaves Landscape Professionals - Account Manager in Tucker, GA

Full description of the position

Landscape Industry Account Manager

Essential Functions:

Sales & Client Retention: 40%

• Contribute to the creation and attainment of company goals, while adhering to the mission statement and core values.
• Maintain relationships with all assigned clients to ensure satisfaction and promote sales and referrals.
• Anticipate client needs by preparing estimates and proposals and negotiating sales across all company services. (Should be proactive vs. reactive)
• Trained and knowledgeable about all services provided by the company.
• Initiate client meetings according to standard frequency for reviewing current and future seasonal property plans.
• Monthly communication with each assigned client
• Write, sell, and manage the renewal of maintenance agreements, with support from admin.
• Represent the company in a responsible and professional manner at all times.
• Meet or exceed accepted client retention goal of 95% or higher.

Production: 40%

• Build relationships with clients to create and facilitate their vision for the planting of seasonal color, shrub replacements, container revisions, and general landscape enhancements.
• Communicate expectations for the installation and maintenance processes to clients; and assist the installation and maintenance teams with the management and completion of projects.
• Communicate with the Maintenance and Enhancement Manager regarding significant problems on any accounts, the response plan, and the resolution.
• Provide written task plan, including pictures, for Enhancement Manager and enhancement teams for client requested service items.
• Take ownership of the overall health of the clients landscape by managing service items, horticulture, client requests and watering plan.
• Monthly and/or Quarterly site visits for quality control.

Administrative: 15%

• Prepare proposals, estimates and, upon approval, give to proper production teams with expected timelines.
• Review and analyze reports and metrics to drive company goals.
• Provide timely and professional responses to internal and external communication through all formats (email, phone, text, written)
• Document property conditions through pictures. Use LMN software to create action plans and provide progress updates regarding property concerns.
• Maintain digital client and job information files in LMN to include grass (type and square footage) and landscape & bed square footage; as well as specific notes about the property that show a personal knowledge of the clients needs.
• Compile, review, provide updates and approvals of necessary paperwork (e.g., invoices, client lists, summary reports, client agreements and proposals) in an accurate and timely manner.
• Approve daily time tracking per client in the time tracking program.
• Working knowledge of Microsoft office programs, including the creation and maintenance of spreadsheets, and reporting tools in Excel.
• Proficiency in written communication.

Professional Development: 5%

• Knowledge of and adherence to company policies and procedures.
• Ongoing development of professional and technical education.
• Give direction, resolve problems, and set deadlines to ensure timely and accurate completion of work.

Important Qualities and Characteristics:

• Professionalism in appearance and conduct
• Detail oriented; able to be dedicated to systematic and documented productivity.
• Self-motivated
• Ability to manage numerous key priorities with parallel timelines.
• Must be coachable and flexible.
• Computer literate, adaptable and willing to learn new technology.
• Ability to perform physical tasks outdoors in all weather conditions.
• Must have reputation for honesty and dependability.

Job Specifications/Qualifications

• High School Diploma / GED
• College Degree in Landscape / Horticulture (preferred)
• Valid Drivers License with clean MVR
• Bilingual (Spanish), not required, but a plus
• Prior experience with LMN software also a plus

This position is full-time, and includes competitive base pay plus commission. We offer a
benefit package that includes, paid holidays and vacation, medical stipend, and 401K.

For immediate consideration send your resume with salary history to [please apply online]

Thank you for your interest!

Job Type: Full-time

Pay: $46,143.50 - $55,570.66 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Experience level:

• 3 years

Supplemental pay types:

• Bonus opportunities
• Commission pay

Ability to Relocate:

• Tucker, GA 30084: Relocate before starting work (Required)

Work Location: In person