Essential Duties and Responsibilities

• Supports Account Representatives as necessary with Order Entry, Part Number Creation, Freight Quotes/Tracking, etc.
• Acts as a link between Account Representatives and other departments including Customer Service, Engineering, Planning, Production, and Shipping
• Provides status updates to Account Representatives on open quotes, open orders, freight tracking etc.
• Generates/Maintains reports for Account Representatives so they can track daily shipments and open orders.
• Develops an understanding of basic company products and systems to be able to independently support customer requests and requirements.
• Builds and strengthens Account Representative customer-relationships through ongoing communication and support.
• Follows up on order execution ensuring all commitments are complete and on time.

Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Regular manual dexterity/coordination: hand/eye movements, motor control.
• Regular visual effort: concentrated reading of documentation or close viewing of computer displays.
• 1-3 years Customer Service or Sales Experience.
• Understanding of or comfort level with technical products.
• Advanced competence with Microsoft Office Suite (Excel, Word, PowerPoint).
• Type minimum of 50 WPM.
• Strong Attention to Detail.
• Ability to work independently and on a team.

Preferred Education/Experience/Skills

• B.S./B.A. and/or experience with construction/material handling equipment or relevant work experience.
• 3 to 5 years of Customer Service or Sales Experience.
• Experience with ERP Systems such as Global Shop or similar.
• Appropriate market knowledge.
• Willingness to travel as required.