Now Hiring - Le Macaron - Sales Associate in Omaha, NE

Responsibilities and Duties

Customer Service Excellence:

• Create a welcoming environment and greet customers warmly. Ensure all guests receive courteous, responsive, and friendly service at all times.
• Demonstrate a deep understanding of our products and engage customers with insightful product information.
• Offer samples and administer sampling guidelines to enhance customer experience.
• Thank all guests in a genuine manner and let them know we're happy they chose to visit our shop.

Operational Efficiency:

• Maintain operational efficiency by taking the required actions that meet the highest customer service standards and daily operational needs.
• Proficient order management skills such as taking orders accurately, entering them into the POS system, and ensuring proper plating and packaging.
• Prepare and serve beverage orders, including coffee drinks and milkshakes, according to established standards.
• Ensure all food and products adhere to established high-quality standards and presentation.
• Assist in visual merchandising and inventory management to enhance the shop's appeal.
• Demonstrate menu knowledge and a comprehensive understanding of our product offerings.

Sales and Performance Objectives:

• Collaborate with leadership team to achieve sales and service objectives while maintaining quality standards.
• Maintain a positive work environment that encourages productivity and cooperation.
• Achieve sales targets through effective customer engagement and product knowledge.

Compliance and Safety:

• Ensure adherence to federal, state, county, and municipal regulations related to health, safety, and labor. Administer corrective actions fairly and promptly for any violations of company policies, rules, or procedures.
• Uphold and maintain the execution of the Food and Beverage Standards, as well as all Le Macarons brand and food safety standards.
• Complete and record all cleaning tasks as outlined in best practices. Maintain an inviting space for guests all day, every day.
• Follow proper perishable inventory procedures to ensure an accurate recording of inventory.
• Demonstrate a culture of ethical conduct, safety, and compliance. Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.

Perform all other duties based on business needs.

Qualifications:

• One year of experience in customer service and retail operations, preferably within the food and beverage industry.
• Outstanding social skills, enabling effective customer engagement and product sales.
• Familiarity with the use of Point of Sale (POS) systems.
• Capability to adapt to a fast-paced environment and efficiently manage multiple tasks.
• Strong English communication skills.
• Knowledge of French pastries, beverages, culture, and language is a nice to have.