Now Hiring - Dean Team Subaru - Professional Services Subaru Delivery Specialist in Saint Louis, MO

Full description of the position

The Subaru Love Promise is our vision to show love and respect to all people at every interaction with Subaru. Dean Team Subaru is dedicated to making the world a better place. We are currently hiring for the role of Delivery Specialist where you can help customers understand the technology of the Subaru they are purchasing or servicing. We believe in building lifelong relationships with our customers, earning their trust and exceeding their expectations by providing customer service with integrity and compassion. We believe in being a positive force in the communities where we live and work with actions that set an example for others to follow. This isnt just a job; its a career path that can be lucrative and emotionally rewarding at the same time.

Role and Responsibilities

• Provide comprehensive product information throughout the sales process that relates to how customers can benefit from the technology their Subaru has to offer
• Support the Sales Consultant with customer questions regarding product features and benefits
• Locate and collect technical Subaru information and make it available as a resource for the entire retailer staff
• Provide a comprehensive and detailed Subaru delivery explaining all Subaru manuals, brochures, and literature
• Engage customers to return to the retailer for an Encore delivery and perform a customer focused explanation of sophisticated systems for customer understanding and satisfaction
• Follow-up with Subaru customers after the sale and all deliveries to ensure the customer is satisfied to positively impact customer loyalty
• Strong computer and phone skills
• Acquire and maintain knowledge on all Subaru vehicles and technology
• Attend and graduate from the Subaru Boot Camp to become certified
• Study and understand Subaru competitors and the Subaru advantages over each
• Achieve customer satisfaction targets as assigned by management
• Uphold high ethical standards and maintain a professional appearance at all times

Qualifications and Education Requirements

Some College (preferred)

High school diploma

Previous automotive experience a plus

3+ years in a sales or face to face customer service position

Excellent written and communication skills

Ability to communicate equally well with sales team mechanics, customers and senior management

Strong interpersonal capability

A drive to excel under pressure

Ability to work some holidays and weekends

A valid driver's license

Successful passing of a background check and drug test

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a college diploma

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Expected hours: 20 40 per week

Benefits:

• Dental insurance
• Health insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person