Now Hiring - Cambria Quartz Surfaces - Regional Account Specialist in Chicago, IL

Full description of the position

Cambria has an exciting opportunity for you as a Regional Account Specialist at our Elk Grove Village Sales and Distribution Center. The role requires a dynamic candidate, responsible for maintaining healthy business relationships.

This key position will represent Cambria positively and professionally while working closely with fabricators and our sales team by managing and resolving claims, and ensuring the end consumer receives a positive Cambria experience.

Essential Duties and Responsibilities:

• Manage claims and drive for resolution
• Provide service and support to Cambrias in-market sales team
• Ability to manage and develop in market Field Service Specialist
• Subject Matter Expert, providing technical support throughout the market
• Build value-add relationships with Cambria Fabricator Associates to ensure best practices
• Develop, guide, and mentor Cambria Fabricator Associates through training and leveraging Cambria resources.
• Performing other duties as assigned by management

Qualifications & Skills:

• Passionate, driven and ability to maintain a positive attitude
• Exceptional interpersonal, verbal, and written communication skills
• Proven customer relationship and conflict resolution skills
• Aptitude to investigate complaints for facts and recommend resolutions in a timely manner
• Demonstrate product management, critical thinking and analytical skills
• Aptitude to develop and maintain strong working relationships with internal and external parties
• Excellent attention-to-detail and multitasking skills
• Ability to thrive in a fast-paced, high-energy environment

Minimum Requirements:
Education: Bachelors degree or prior experience in related field is preferred
Experience: Requires 1-3 years Account or Claim Management
Systems: Google Suites, Salesforce, Oracle, ability to read technical drawings/documents is a plus

Additional Requirements:
Managerial Responsibilities: Responsible for managing Field Service Specialist(s) assigned to the region.
Travel Requirements: Some local and overnight travel is required
Physical Requirements: This is an office and travel position requiring phone and computer use. Must be able to lift 50 pounds of Cambria samples or other Cambria materials.

This position will be provided with a company vehicle, based on fleet availability, or mileage reimbursement in lieu.

Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
For additional company information, please visit [please apply online] are an equal opportunity employer.
M/W/VET/DISABLED

Job Type: Full-time

Schedule:

• Monday to Friday

Ability to Relocate:

• Chicago, IL: Relocate before starting work (Required)

Work Location: In person