Now Hiring - Classic Performance Products, Inc - INSIDE SALES MANAGER / Classic Car & Truck Parts in Placentia, CA

Full description of the position

INSIDE SALES & eCOMMERCE MANAGER

PURPOSE:

* A COMBINATION OF EXPERT SALES, TECHNICAL KNOWLEDGE, COACH, TRAINER, MENTOR, MOTIVATOR AND MANAGER.

* DRIVE AND ACHIEVE CORPORATE GOALS & OBJECTIVES BY CONTINUALLY IMPROVING SALES, ORDER PROCESSING AND THE CUSTOMER SERVICE EXPERIENCE.

* ENSURE CONSISTENT, PROFITABLE GROWTH IN SALES REVENUES THROUGH POSITIVE PLANNING AND MANAGEMENT OF SALES AND SALES SUPPORT STAFF.

CORE COMPETENCIES:

Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with delays, or unexpected events.

Dependability: Responds to management direction; Keeps commitments; Commits to long hours of work when necessary to reach goals.

Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; follows through on commitments. Works with integrity and ethically. Upholds organizational values. Focuses on solving conflict.

Quality Management: Looks for ways to improve and promote sales.

ESSENTIAL FUNCTIONS:

• Partners with management to align sales department policies and procedures with the company objectives.
• Develops specific plans to ensure revenue growth of all company products.
• Monitors orders and stock to ensure on-time delivery and customer satisfaction.
• Maintains in-depth working knowledge of the companys software systems and processes.
• Accurately forecasts annual, quarterly and monthly revenue streams.
• Provides monthly/quarterly results assessments of sales staffs productivity.
• Interprets short and long-term effects of sales strategies.
• Educates sales team by establishing programs in the areas of new account sales and growth and sales of emerging products.
• Travels to events and assists with travel and trade show coordination

REQUIREMENTS:

• 10+ years of Classic Car and Truck industry knowledge; preferably specializing in brakes, steering and suspension components
• Minimum 7+ years hands-on experience in tech sales, e-commerce and customer service in the automotive industry.
• Minimum 5+ years of managerial experience, preferably in a manufacturing environment
• SEMA member and/or equivalent trade show experience
• Able to travel monthly to trade shows and swap meets and out of state events
• Ability to manage and direct personnel with responsibility for sales, tech questions, e-commerce, customer service, order entry and clerical duties.
• Familiar with Labor Law compliance regarding Hiring, Discipline and Termination
• Able to motivate staff, counsel and conduct performance reviews
• Effectively prioritize assignments and make quick, rational decisions.
• Driven and self-motivated, with sound reasoning, judgment and problem solving skills
• Excellent interpersonal communication, leadership, and customer service skills.
• Able to communicate clearly and courteously in all instances.
• Proficient use of Microsoft Office: Word, Excel and Outlook.
• Experience using MRP and ERP operating systems.

RESPONSIBILITIES:

• Ensures that all departmental procedures are observed through an effective supervision of all sales techs, and sales support staff.
• Identifies and implements strategies to improve quality of service, productivity and profitability.
• Defines and communicates sales/customer service performance standards.
• Motivates and mentors the sales/customer service team
• Plans, prioritizes and delegates work tasks to ensure proper functioning of the department
• Coordinates and manages sales projects, initiatives, marketing and trade shows
• Handles complex and escalated sales/customer service situations.
• Tracks customer complaint resolution,
• Reviews orders to ensure accuracy.
• Continuously evaluates the internal order entry system to insure correct pricing and discounts are processed.
• Provides employee awareness and compliance of company policies and procedures regarding sales, shipping, discounts, promotions and customer satisfaction.
• Conducts regular sales, product and procedure meetings with sales techs, sales support staff and corresponding personnel.
• Hiring, coaching, training, accountability and performance evaluation of sales techs and customer service personnel in accordance with company policy.
• Ensures sales and customer service personnel maintain professional behavior, proper language, and a positive attitude towards customers, suppliers, and fellow employees.
• Reports potential non-compliance or infractions, determines appropriate course of action and swift resolution.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 10 years

Shift:

• Day shift

Supplemental pay types:

• Yearly bonus

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• In-person
• Office

Work Location: In person